@jl8590 We were unable to send you a private message. Kindly message us privately with your order number, and we will be happy to resolve this for you. We sincerely apologize for the inconvenience caused.
@Sburkedent We are happy to hear that this has been the best jacket you've ever owned. Kindly see our Lightweight Jackets here: https://t.co/bfeQQQLHEh. If you would like us to help go through the options with you, kindly DM us, and we will be happy to help!
@fagemaiden ¡Hola Freddy! Gracias por contactarnos. Por favor, comunícate con nosotros a través de mensaje directo, ya que no podemos enviarte un mensaje.
@mbarozzini Thanks for reaching out, we know how important tall sizing is. Marmot hasn’t discontinued tall options; availability just varies by season and style, so you may see them return as new inventory arrives. 👚
@MronDoffensive Hey Jay! We are sorry to hear about the inconvenience you experienced with your cart. Our team is working to resolve this issue as quickly as possible. Thank you for bringing it to our attention.
@kevinvoccia Hi Kevin! We’re truly sorry for the inconvenience. We recommend signing up for our newsletter to be the first to know when this product is back in stock. If you have any questions in the meantime, please don’t hesitate to send us a private message — we’ll be happy to help.
@0x3005 Hi there,
Thank you for your message.
One of our agents will be reaching out to you directly in your private to assist further and help.
Marmot Consumer Care Team
@0x3005 Hi there, After checking your info in our system, the order must use a residential address.
For your funds, please contact PayPal directly to request a refund.
We’re sorry for the inconvenience and hope this helps clarify the next steps.
Marmot Consumer Care Team
@hul65438 Hi! We're sorry to hear about your disappointing experience. So we can look into this, please send us a DM sharing your case number and we'll be happy to look into this.
Thank you!
@bigolnick Hi Nick! It’s great to hear how much it’s meant to you. While we don’t have plans to re-release it at the moment, we’ll definitely share your feedback with our product team. Feel free to reach out if you need our help to find jacket with similar features. Marmot Consumer Care
@Iggy Hey Iggy! Thanks for sticking with your Marmot jacket through the years—even with a little creative tape work! We’re really sorry to hear it’s starting to break down. If you’re able to share a few details via DM, we’d be happy to take a closer look. Marmot Consumer Care
@kipis Hi!
We're very sorry to hear about this issue.
For assistance, please call us at 888-311-2900 with your warranty case number (if you have one), and we'll be happy to help make this right.
Thank you for bringing this to our attention.
The Marmot Team
@Darwin92325 Hello. Thank you for reaching out to Marmot.
We sincerely apologize about the encountered inconvenience.
Your case is currently under review, and we will contact you to clarify the occurred situation.
Thank you! Marmot Consumer Care
@nosleepinbk Hello there
We truly appreciate you bringing the matter to our attention. I am very sorry to hear that the item has not met your expectations. For this issue please kindly file for a warranty claim on our website https://t.co/EGicHVd3ls
Thank you,
Marmot Consumer Care
@fisher_setha Hello Seth, I am sincerely sorry you did not get a response on time. Please send us a private message with your warranty case number and we will expedite the case for you.
We apologize for any inconveniences caused.
Thank you.
Marmot Consumer care.
@SethLargo Hi Seth, we appreciate you sharing your experience. We're dedicated to turning it around. Please reach out via our Contact Us form at https://t.co/wHyt3qAann or LiveChat, Mon.-Fri. 9AM - 5PM EST.
Thank you!
The Marmot Team