Mary

[Mary @Marylou2000]

@O2 I’ve been trying but no one is answering! I think if you aren’t able to answer the phones you need to make it possible for customers to do what they need to do online. It’s massively disrespectful of the customers time to keep them hanging on the phone for hours on end. Thanks

[Mary @Marylou2000]

@O2
Hi, I need to amend part of my phone contract but no one is answering the phone at o2. Can I do it online?

[Mary @Marylou2000]

@O2 I’m replacing my apple watch with a gps one so I don’t need the cell plan for the old watch any more

[Mary @Marylou2000]

@British_Airways Hi Natalie, yes they are both showing as pending

[Mary @Marylou2000]

@British_Airways hi, I’ve just booked a flight, the payment page timed out and failed so I had to redo it. Just checked my bank and I now have two charges for the same flight!
Who do I need to contact please?

[Mary @Marylou2000]

@WildLondon just spotted this turtle at the entrance to Limehouse dock! Probably 18” long

[Mary @Marylou2000]

@tapairportugal I got this email from you almost 5 months ago-We are pleased to inform you that,we have requested the bank transfer of EUR400 to each as per EU Regulation 261/2004 . The payment should be credited to your given bank account in coming weeks. Why haven’t I been paid yet?

[Mary @Marylou2000]

I don’t believe you are making any effort at all. You just continue to lie that it’s being done when it’s becoming apparent that you intend to not honour your legal obligations. It’s a disgraceful way to treat your customers.

[Mary @Marylou2000]

@tapairportugal I got this email from you 4 months ago-We are pleased to inform you that,we have requested the bank transfer of EUR400 to each as per EU Regulation 261/2004 . The payment should be credited to your given bank account in coming weeks. Why haven’t I been paid yet?

[Mary @Marylou2000]

@tapairportugal I got this email from you 3 months ago-We are pleased to inform you that, we have requested the bank transfer of EUR400 to each as per EU Regulation 261/2004 . The payment should be credited to your given bank account in coming weeks. Why haven’t I been paid yet?

[Mary @Marylou2000]

@tapairportugal got this email from you 3 months ago-We are pleased to inform you that, we have requested the bank transfer of EUR400 to each as per EU Regulation 261/2004 . The payment should be credited to your given bank account in coming weeks. Why haven’t I been paid yet?

[Mary @Marylou2000]

I had an email 8 weeks ago saying that I would be receiving my compensation in ‘coming weeks’. I have tried to find out how many weeks but I can’t get a reply from TAP. 8 weeks is excessive to process a payment. When am I getting my money and why is TAP not replying to me?

[Mary @Marylou2000]

@tapairportugal how long does it take to compensate a flight you cancelled with no notice in July. My complaint was made to you in August and the status still says under analysis! How long is it supposed to take?What is there to check? You cancelled it so you know what happened!

[Mary @Marylou2000]

@tapairportugal Hi, I’ve still not had any email from TAP. It been a month now, how long is it expected to take to get a reply?

[Mary @Marylou2000]

@tapairportugal I haven’t had a reply in the 6 months since I first contacted TAP so can you tell me how much longer I will have to wait?

[Mary @Marylou2000]

@tapairportugal Hi, I sent a private message weeks ago and I’ve not heard anything back yet about my compensation. How do I escalate this? Do I need to go through the CAA? Thanks!

[Mary @Marylou2000]

@SouthernRailUK So why exactly are you sending passengers to Blackfriars from London Bridge , only for them to end up BACK AT THE SAME RUDDY PLATFORM AT LONDON BRIDGE??? There is literally no excuse for the sheer level of ignorance and incompetence. It’s disgraceful.

[Mary @Marylou2000]

@LuckyHeronSay Terry pratchett

[Mary @Marylou2000]

@O2 Well I would do but there’s so little signal the link won’t open 🙄

[Mary @Marylou2000]

@O2 can I check what compensation you are offering customers who are without service for 2 entire weeks while you carry out maintenance? It’s massively disruptive. A week in April and one in May is terrible service for people who rely on their internet access. Thanks