Pent_TFT

I am pentastic, Bad TFT player, No more streamu

[Pent_TFT @MasonicNstitute]

Elise came out to say hi

[Michael Sherman @RiotSherman]

Hey folks, on behalf of the TFT and Riftbound teams, I wanted to share a few thoughts on today’s Convergence Fest Attendee Pass General Sale.

With both TFT & Riftbound Communities showing up, we knew demand was going to be much higher than the number of passes we could offer, and we’ve been working on ways to make that experience better for players.

For our Riftbound players, this probably isn’t your first experience with us working through ticketing challenges this year. Over the last year, we’ve moved ticketing platforms multiple times, scaled up our Regional Qualifiers to nearly double the capacity of where we started in Houston, and launched the Showdown Series to create more opportunities for players to compete.

For Convergence Fest, Fan First was a new tool, and a big step for us. It was our first time using player activity, such as in-store & online play, to ensure active players got an opportunity to get tickets without having to race through checkout. That worked, allowing us to get thousands of tickets into players’ hands before the General Sale.

But we missed at the last mile today. The execution of the General Sale, an already-limited ticket offer, did not meet the experience we wanted to provide, and to make it worse, the things we said in the moment didn’t match the experience we delivered. We know there are a lot of players who really wanted to be there.

So here’s what we have planned next:

⏭️ We’ll have one final sale in November with any refunded tickets and any additional capacity we’re able to create. We expect this to be a small sale, and we’ll share more details on timing and availability once we have them.

⏭️ We’ve also started a larger effort to explore how we can take more ownership of ticketing and become less reliant on third-party platforms. It’s early, but we know there’s more we can do beyond Fan First to connect players with tickets and make these experiences better.

We know General Sale today was frustrating, and we’re sorry we didn’t deliver the experience you deserved.

For everyone who will be in Vegas, I’ll see you there. And if you’re around the Riftbound Regional Qualifier in LA this weekend, I’ll be there this afternoon and all day tomorrow. Please feel free to pull me aside, ask questions, or share your feedback. I’m always happy to chat and listen.

Thank you for all your interest, feedback, and care. We really appreciate you sticking with us and continuing to support our TFT and Riftbound communities.

[Pent_TFT @MasonicNstitute]

@kura_time Hey that's me, I got lucky my wife snagged one during that little glitch while I was driving to work

[Pent_TFT @MasonicNstitute]

@BepoCarrot Pent is going to vegas 🫡

[Pent_TFT @MasonicNstitute]

Woot, my wife got one of the accidental refresh tickets. What a lucky pull

[Pent_TFT @MasonicNstitute]

I have my wife siting at the pc refreshing as I go to work. Big F here guys

[Pent_TFT @MasonicNstitute]

@TFT F

[Pent_TFT @MasonicNstitute]

@kura_time 15 till work :)

[Heather @HeatherENVT]

@TFT damn got me again

[Pent_TFT @MasonicNstitute]

@TFT sooooo?

[Pent_TFT @MasonicNstitute]

@TFT HELLO SIRS AND OR MAAMS, I HAVE TO GO TO WORK IN 20 MINS PLEASE GET YOUR LIFE TOGETHER, I NEED A PASS TO VEGAS

[Pent_TFT @MasonicNstitute]

@kura_time The button is just gone for me and comp passes are sold out

[Pent_TFT @MasonicNstitute]

@BepoCarrot 7 am and the button for gen admission is gone :)

[Pent_TFT @MasonicNstitute]

@TFT now the gen admission is gone ????? not even an option to click. tf yall doin

[Pent_TFT @MasonicNstitute]

WOO RUN IT BACK

[Tyler Brown @TheBestPanda00]

@TFT "platform issues" aka someone didn't wake up in time to unlock the sale

[Pent_TFT @MasonicNstitute]

@kura_time AND my baby woke up when i started snacking at the pc. generational morning

[Teamfight Tactics @TFT]

🚨 General Sale Update: Thanks for your patience while waiting for your Convergence Fest passes.

We experienced platform issues that prevented players from completing their purchases for both Competitor and Attendee passes. To give everyone a fair opportunity, the sale will reopen at 7 AM PT.

Thanks again for your understanding, and we’ll see you at Convergence Fest!

[Pent_TFT @MasonicNstitute]

LO

[Pent_TFT @MasonicNstitute]

@BepoCarrot ya, that would suck if there were spots and only a few got in cause it was locked, seems like it was prob sold out yesterday