Matt Ingram

[Matt Ingram @Mattfuey]

@TheAA_UK It’s not like there’s not been enough time to arrange for someone to be here? And now being told 15:05, so another hour & 15 mins before getting picked up, if that even happens on time. Seriously, this is the best you can do?

[Matt Ingram @Mattfuey]

@TheAA_UK genuinely the worst “breakdown service” waited 10.5 hours for recovery so far. Constant eta changes with no justification.

[Matt Ingram @Mattfuey]

@TheAA_UK Gets better. Get picked up, dropped at Peterborough services, ring you guys, get told it’s the same company taking me from here and they’ll be here at 13:35. Ring the company that just dropped me off, and they tell me it’s not them. 14 hours and counting.

[Matt Ingram @Mattfuey]

@TheAA_UK In the words of Joe Lycett, sorry doth butter no parsnips. 12 hours left in the middle of nowhere, completely and utterly shambolic service, alongside the rude call handlers!

[Matt Ingram @Mattfuey]

@TheAA_UK 12hr wait now. Can’t get a drink or anything to eat, don’t have access to a toilet, and I’ve seen 3 of your vans that you told me weren’t in the area drive past me. Can’t see that you would leave someone with kids in this situation, not sure how it’s fair for me? @BBCWatchdog

[Matt Ingram @Mattfuey]

@TheAA_UK And then leave my car, unattended, with its key, for you to pick up at some unknown time?!

[Matt Ingram @Mattfuey]

@TheAA_UK I don’t think an 11 hour wait is justifiable, do you? And I don’t see any point, as all you’ll do is provide the same meaningless updates as the people on the phones.

[Matt Ingram @Mattfuey]

@Se_Railway can you get from Westgate on Sea to Sittingbourne tomorrow morning?

[Matt Ingram @Mattfuey]

@AndyyWest It’s like playing a round with @JordanIng

[Matt Ingram @Mattfuey]

@British_Airways Will do, thanks

[Matt Ingram @Mattfuey]

@British_Airways what’s the state of play with bookings to Rhodes currently? Due to fly soon and, bearing in mind the current news of evacuations, keen to avoid getting stuck whilst travelling with a baby.

[Matt Ingram @Mattfuey]

@British_Airways Hi Angela, we’ve got a BA holiday booking.

[Matt Ingram @Mattfuey]

@virginmedia Tried that, can’t get through. Technical support option just sends you to a help page. Going via the something else issue sends me to a dead end as well. This is a joke

[Matt Ingram @Mattfuey]

@virginmedia morning, after my package change, why does my TiVo box not work? Tried calling support and I’m getting nowhere.

[Matt Ingram @Mattfuey]

@virginmedia Nope didn’t say anything about changing the box. I’ve got a V6 box

[Matt Ingram @Mattfuey]

@virginmedia That’s literally my first tweet. TV is exactly the same though, was Maxit before, still Maxit now

[Matt Ingram @Mattfuey]

@virginmedia It shows Maxit TV, but as I said, you’ve sent me emails and text messages asking to arrange to collect this box?

[Matt Ingram @Mattfuey]

@virginmedia When I finally got through, they said I had TV on my package, but you’ve just sent me an email asking to collect the TiVo box as it’s been disconnected?!

[Matt Ingram @Mattfuey]

@virginmedia All working, it’s exactly the same package I had before I changed the contract

[Matt Ingram @Mattfuey]

@virginmedia It tells me I need to subscribe to any channel I try to watch. I have Maxit TV package

[Matt Ingram @Mattfuey]

@virginmedia No, no equipment changes