Matthew Jones

[Matthew Jones @MatthewDJones]

@askfunkypigeon @jonathan_lara I've also emailed re refund. Paid almost £7 for delivery for yesterday and did not turn up!

[Matthew Jones @MatthewDJones]

@Tuskerdirect can you please advise who I connect regarding complaints. Many thanks

[Matthew Jones @MatthewDJones]

Use my link to sign up with SMARTY and we both get up to £40 in gift cards. https://t.co/WZXlTP0zEs

[Matthew Jones @MatthewDJones]

Finally saying goodbye to @EE. Upgrade price offered was abysmal.

In their own words

"Matthew, may I suggest, a better SIM plan instead?

You can take out the handset directly from Google, it will cost less this way. "

[Matthew Jones @MatthewDJones]

@EE

[Matthew Jones @MatthewDJones]

@EE spot the price difference on my upgrade offer with EE or new customer elsewhere. The cheaper option comes with Watch 3 and Pixel Buds too. Both 24 month plans

[Matthew Jones @MatthewDJones]

@EE Been told the device Quality isn't the same ?

[Matthew Jones @MatthewDJones]

@EE It's actually cheaper to get the ID Mobile deal and a separate/extra SIM only deal on top with EE than it is to upgrade directly

[Matthew Jones @MatthewDJones]

@EE Really shouldn't be that hard..

How do I go about ensuring my contract ends on the end date?

[Matthew Jones @MatthewDJones]

@EE contract ends on 12 October. About 3 weeks away. When will I be able to see upgrade deals in app please? Keeps saying I'm not able to upgrade yet. Tried online chat which said 2 hours wait approx but here we are the following day ... Thanks

[Matthew Jones @MatthewDJones]

@Thegeordiefaith @worflags Aye was decent in there Vs Wolves

[Matthew Jones @MatthewDJones]

@youfibre Not that it matters anymore as I've gone elsewhere but a month later still no response 😂

[Matthew Jones @MatthewDJones]

@youfibre you come to our address and in our area but our postcode isn't recognised on your website so no idea if we can actually get the service or not ?

[Matthew Jones @MatthewDJones]

@paul_spike @youfibre @virginmedia But as you can see once checking out the promotional price isn't even honoured at all

[Matthew Jones @MatthewDJones]

@paul_spike @youfibre Actually gets even better

Offer for £0 extra charge for 3 months

Goes from £38 to £54 then £60 after three months.

Neither is free or even the £6 extra!

@virginmedia themselves can't honour on phone or live chat as it's an online offer only that they can't see

[Matthew Jones @MatthewDJones]

@paul_spike @youfibre Currently with @virginmedia though who are no better lately! Signal upstairs is rubbish.

Offer on account to upgrade to 1gb broadband for + £4 month but when click through adds almost £20 month on and nobody is able to say why stating they can only offer what they see there end

[Matthew Jones @MatthewDJones]

@youfibre You sure? Still not heard anything..

[Matthew Jones @MatthewDJones]

@youfibre Sent this on Tues but it's not been read yet

[Matthew Jones @MatthewDJones]

3 hours after initially calling & speaking to probably 5 different people, I got somewhere after asking to just cancel my contract.

I did want to upgrade my contract & double broadband speed but actually held back now after 3 hours of absolutely shambolic experience this evening

[Matthew Jones @MatthewDJones]

@virginmedia why won't your call handlers accept this date as my bill due date? It's literally on my bill...

16th October fails all security checks so can't get anywhere at all

[Matthew Jones @MatthewDJones]

After 90 minutes on a call trying to sort, I was disconnected. No call back. Had to start all over only to be hung up on because they couldn't pass security checks with the information off my account (as attached).

Wouldn't put me to a manager when asked several times