Matthew Groves

[Matthew Groves @MatthewRGroves]

@AirAsiaSupport Dear Natalie, Booking number is RWPQPG. Case number has been changed number of times, but is now 07258691... (initiated via MAVCOM)

[Matthew Groves @MatthewRGroves]

@tonyfernandes @AirAsiaSupport ... you send me an email requesting reply by the 26th and closed the case again on the 25th? What an absolute shower.

[Matthew Groves @MatthewRGroves]

@tonyfernandes @AirAsiaSupport ... ok, after waiting another 10 days you again offer me MYR 80 as compensation. This is now clearly an insult. Thanks for the customer service!

[Matthew Groves @MatthewRGroves]

@tonyfernandes @AirAsiaSupport ... ok, so now you acknowledge you broke my bag and after waiting another 10 days offer me MYR 80 as compensation. Is this a joke - or an insult?

[Matthew Groves @MatthewRGroves]

@tonyfernandes @AirAsiaSupport Hey guys... you broke my bag after I'd checked it in and are giving me the run around. How about some customer service?