CSMatt

Customer Success Leader with over 15 years experience | Husband. Dad. LFC. Grassroots football. Futsal.

[CSMatt @MattMyszkowski]

I wrote a blog pre-COVID about the #ExperienceEconomy - customer experience & the correlation to employee engagement. Was that just a fad?

🤔

[CSMatt @MattMyszkowski]

Had a really interesting conversation with a couple of friends last night in my #CustomerSuccess network.

Under the pressure business are now under, has the focus & attention on #employeeexperience been lost? Some pretty poor scenarios playing out.

[CSMatt @MattMyszkowski]

@wizzair The last 2 days of flying with you has been the worst flying experience I've ever had. For someone that flies weekly with work, that says a lot.

[CSMatt @MattMyszkowski]

@British_Airways The issue is that at 00.30 last night no one was helping me yet there were spaces on both the 7.40 & 11am flights. It's only when I wake up at 5am that I'm told I'm on the 12.20 flight. I had to book something as I couldn't afford to wait for you. I'm booked on a BA flight.

[CSMatt @MattMyszkowski]

Which one is it @British_Airways ?

On time or delayed?

[CSMatt @MattMyszkowski]

@British_Airways Booked my own flight home. Booked my own hotel in Amsterdam City Centre. I presume this all gets refunded.

[CSMatt @MattMyszkowski]

@British_Airways Hi @British_Airways - so the flight was cancelled. Was told there would be landside support. No one to be seen. 4 hours after I should be home I'm walking in rain at the airport trying to find a hotel. Phone support useless. Told to keep any receipts but couldn't actually help.

[CSMatt @MattMyszkowski]

#RealTalk #CSMattSaysSo

[CSMatt @MattMyszkowski]

The everlasting, ever-increasing debate on Business Reviews (quarterly or otherwise) continues. I am still reading posts on a seemingly daily basis saying, they are just not worth it, your customers don’t want or need them.

Is that the case, or do we jus…https://t.co/mjUcpLviLE

[CSMatt @MattMyszkowski]

Massive fan of Stephen M. R. Covey so seeing this framework in such a engaging way is 🔥🔥🔥 https://t.co/01vCIbUYd5

[CSMatt @MattMyszkowski]

This!

#CustomerSuccess https://t.co/Lgf5ETNzTd

[CSMatt @MattMyszkowski]

It's not weak to speak. And ask twice.

#MensMentalHealthWeek https://t.co/IG0yldTbFv

[CSMatt @MattMyszkowski]

The last few months have definitely sorted some people out....

[CSMatt @MattMyszkowski]

#CSMattSaysSo #RealTalk

The way you communicate is a standard you choose.
The time you arrive is a standard you choose.
The way you dress is a standard you choose.
The way you prepare is a standard you choose.
The way you work is a standard you choose.

Standards are a choice.

[CSMatt @MattMyszkowski]

For a variety of reasons it's not been the greatest 2023. #MentalHealth is something I've had my own struggles with over the years & anxiety is definitely a feeling I can relate to. Life is tough for so many now for so many reasons.

A big change for me i…https://t.co/j8GLymieug

[CSMatt @MattMyszkowski]

I've moved from coping strategies to preventative actions. Whether it's my diet, my exercise or the people I choose to not be around, or the work I want to do, all of these keep me on track & help me manage my anxiety.

#MentalHealthAwarenessWeek 💚
#ToHelpMyAnxiety

[CSMatt @MattMyszkowski]

For a variety of reasons it's not been the greatest 2023. Mental health is something I've had my own struggles with over the years & anxiety is definitely a feeling I can relate to. Life is tough for so many now for so many reasons.

[CSMatt @MattMyszkowski]

This. Just this.

👇🏽👇🏽👇🏽 https://t.co/Que56ubXrN

[CSMatt @MattMyszkowski]

As a fan of FranklinCovey's #4DX framework, this is very much aligned to the idea of impacting the #WildlyImportantGoals #WIGs through moving the needle on the leading indicators.

Figuring these out aren't as easy as you may think though. When you do th…https://t.co/D3tRx7XAQp