Matt

[Matt @Mattpd_uk]

@BootsUK Hi can you help with a fault product I bought from a Boots store please.

[Matt @Mattpd_uk]

@magicfm Hi, I’m looking for Gaby Roslin’s show from Saturday 2nd August. It’s not showing on the catch up app?

[Matt @Mattpd_uk]

@EYBuses Hi, can you tell me when the service 14 will start going into the camp this year please? Some have said that it only goes to the end of the drive at the moment. Thanks.

[Matt @Mattpd_uk]

@YankeeCandleEu Hi, I purchased two large jar candles from a local retailer but they don’t seem to have any scent at all when burning. I emailed you but haven’t had a response. Can you help at all please?

[Matt @Mattpd_uk]

@Jill73390878831 @YankeeCandleEu I have had this issue too Jill. I emailed but not had a response. I got a large jar candle and it doesn’t have any scent at all! It’s like burning a plain candle. I also got one for a Christmas gift and thinking of taking it back to the shop and exchanging for something else.

[Matt @Mattpd_uk]

@candlerosa @YankeeCandleEu Thanks for your reply, it was from a chemist who has a Yankee candle section. I saw your shows on QVC and always wanted to give one a try. 👍🏻

[Matt @Mattpd_uk]

@candlerosa Hiya, after seeing your shows on tv, I purchased a large Yankee ‘soft cotton’ jar. We’ve burned the candle right to the edges but there’s absolutely no scent at all. I emailed Yankee but had no reply. Is that normal for a large jar candle? It’s the first I’ve tried.

[Matt @Mattpd_uk]

@sainsburys Hi, I purchased an £899 item from your Argos stores in October which qualified for a triple nectar points promo. I only received the base points and Nectar have been extremely unhelpful and said I have to accept what Argos have credited. Can you help please?

[Matt @Mattpd_uk]

@haven Hi, I had a recent 3 night holiday at Thornwick bay that was ruined by power cuts every day of the holiday. Your park replied to my complaint and said ‘go to the citizens advice’ I’m not happy and want to raise this with head office. How do I do this please?

[Matt @Mattpd_uk]

@TencreekLooe Looking forward to this, love watching all you guys. 👍🏻

[Matt @Mattpd_uk]

@NetflixUK is there any way to see what’s on Netflix UK before I sign up for a plan?

[Matt @Mattpd_uk]

@keighleybus Hi, do you have an email address where I can send details about a problem I’ve got using a Keighley monthly zone pass?

[Matt @Mattpd_uk]

@AmazonHelp Yeah that doesn’t work because it asks you to open the kindle app to de-register. The app won’t even open. There’s loads of reviews on the App Store saying the same thing. No one can’t get the app to open.

[Matt @Mattpd_uk]

@AmazonKindle do you realise that the kindle app for iPhone no longer works since your two updates last week? It just crashes on launch. Been waiting for a fix but nothing seems to be happening?

[Matt @Mattpd_uk]

Just finished the third ‘DI Blood’ book. Thoroughly enjoyed them all, so well written and they keep you guessing till the end. I love all the characters, they seem to jump off the page. I hope the next instalment isn’t too far away?🤞@JaneBettany

[Matt @Mattpd_uk]

@VodafoneUK hi, is there an email address where I contact someone about mobile service issues? Spoken on live chat and phone but not getting anywhere. Would like to send to someone to look through. Thanks.

[Matt @Mattpd_uk]

@santanderukhelp It’s only been 3 days since I requested the switch. I’ve told my bank I don’t want to switch anymore and they’ve said it has to be you guys that stop it. They also said I shouldn’t have any issue if it’s 7 days or less.

[Matt @Mattpd_uk]

@santanderukhelp if I booked an account switch to come to you from another bank and the changed my mind, can I cancel the switch? It’s only been 2 days since I actioned the switch. Your phone support won’t let me cancel but online it says you can in 7 days.

[Matt @Mattpd_uk]

@santanderukhelp I spoke to them today and the guy at your switching dept said you cannot cancel it at all. He said we had to let switch go through and then go back to the other bank. Can you help with this? I was on phone for 2.5 hours with your guys today and had no luck.

[Matt @Mattpd_uk]

@havas_tamas @santanderukhelp I have had this same issue with proof of ID being rejected all the time. I gave up in the end and opened an account elsewhere.