@TMobileHelp@SriniGopalan I have a sent a DM as requested. It’s a straightforward resolution based on conversation 4 months ago. I do hope it can be resolved as originally promised quickly.
@TMobile@SriniGopalan sad to see the decline in T-mobile’s customer support. Three months in a row I have called in to resolve a promise made when adding a line. Zero progress. Please do better, you have been better.
@TMobileHelp I sent another DM. @MikeSievert if you really want to know what's going on in your retail stores give me a shout I just painfully lived it. It's hurting your business. it could flourish even more because you do actually have a good product #princple#honoryourword
@mikesievert@tmobile very unfortunate when a customer has to tweet at a CEO for what should be simple fixes to billing issues….. honor what you told a customer.
PLEASE STOP the BAIT and SWITCH. It’s a non-stop circus. Glad to talk to someone that can facilitate change
@TMobileHelp@MikeSievert I’m tired of the circus. It’s not about lining up to some plan. It’s about honoring what was told would be given. Using the term you were given “misinformation” doesn’t just fix it
Would love for someone @TMobile to reach out and show they are who they say they are. Otherwise like all the other carriers and taking us all for a ride
Buyer beware. Switched to @TMobile in August with promises of a lower monthly bill, including $800 credit toward iPhone 13 at the time. Got 2. Still waiting and know one will assist, not customer service, not retail, not local store DM who hasn't returned multiple messages
Let’s have some fun, I’m going to give away $30,000 to 1 random person who retweets this tweet AND follows @Pulte and me!!! (So we can dm you the money if you win). Will show proof of paying winner ❤️