Rebecca M

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast Thank you, Richard

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast why is the 05:59 PNR to WGN delayed please?

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast Just been to Coach K, no staff there. Really frustrating when a team clearly aren't bothered about providing the service they are paid for.

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast is there a first class service on the 18:30 Euston to Penrith please? No staff around when I boarded the train and 20 minutes later still no staff to be seen.

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast Service has been really poor tonight. One drink, no menu until I asked for it, asked if I could have a dessert and another drink over 20 minutes ago. Staff disappeared. This morning, the team were great.

[Rebecca M @McCarthy_Bec]

@TPEassist They were both TPE services. Like I said, it's OK and it's unrealistic to expect trains to run as advertised.

[Rebecca M @McCarthy_Bec]

@TPEassist currently on the delayed 11:49 from Penrith to MCO with final destination of Hull. My connection at MCO is 13:37 to Leeds. Will this be held so passengers can catch it please? If not, what are my options to get to Hull? Thanks

[Rebecca M @McCarthy_Bec]

@TPEassist It's not if I miss, I will miss which is why I had hoped TPE would hold the train. Never mind, just another delay, I'm used to it.

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast It's not been great, Miles, I understand the circumstances but the decision to allow our train to leave Preston was the wrong one resulting in it taking me over 5 and a half hours to get to work.

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast I'm on the 05:59 from PNR to WGN that has been diverted to Crewe via Manchester. We have been told to leave the train at Crewe. What happens then please?

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast non-existent customer service from the team at Crewe today, send them to Penrith so they can watch how the team there deliver service to your passengers.

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast Thanks Miles, I got a slightly quicker route via Mcr

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast Can you please provide details of connections? I am due to arrive into Crewe at 08:47. Thank you

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast So I can't go Crewe to Wigan? I have to travel back to Manchester or Liverpool? We are due to arrive in Crewe at 08:47, please confirm details of onward travel to Wigan please. I would look myself but the WiFi is so bad, it's impossible. Thanks

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast another cancelled train, I have sent a DM. Thanks

[Rebecca M @McCarthy_Bec]

@TPEassist No I haven't, I just need to know if I can get there.

[Rebecca M @McCarthy_Bec]

@TPEassist please can you advise how I get from Penrith to Wigan next week?

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast Every day apart from Tuesday, thanks

[Rebecca M @McCarthy_Bec]

@AvantiWestCoast are there rail replacent coaches available from Penrith to Preston next week please? If not, how are you getting commuters to work please?

[Rebecca M @McCarthy_Bec]

@TPEassist Every day apart from Tuesday. Need to be in work by 9 and then leaving Wigan around 6