Matthew Kaminski

Married with amazing children. MSU Spartan. #ADP #HCM #BPO consultant helping businesses and people pursue their passions. Go Green! Tweets are my own

[Matthew Kaminski @MDK_42]

@AmericanAir @AmericanAir or are you referring to waiting that entire day only to be told the pilots now can’t fly?

[Matthew Kaminski @MDK_42]

@AmericanAir STILL nothing. How big is the stack of customer issues you have to review that it takes weeks to do so? FYI, our case is very straightforward. Happy to share here…

[Matthew Kaminski @MDK_42]

@AmericanAir *to have children being in an airport*

[Matthew Kaminski @MDK_42]

@AmericanAir @AmericanAir , so you refuse to make a commitment to your customer satisfaction?

[Matthew Kaminski @MDK_42]

@TheJohnCMaxwell Sharing this with my team and family today!

[Matthew Kaminski @MDK_42]

@AmericanAir @AmericanAir let me be clear. Without swift/appropriate resolution, @AmericanAir will not be servicing us for upcoming flights. I look forward/plan on hearing from you in the next 3 days or less.

[Matthew Kaminski @MDK_42]

@AmericanAir how long does it typically take to review a case? Haven’t heard from an actual person yet after losing an entire day of travel that was not weather related.

[Matthew Kaminski @MDK_42]

@AmericanAir @AmericanAir hope is not a strategy, let’s see some action to prove the value you place on your customers!

[Matthew Kaminski @MDK_42]

@AmericanAir Confidence is waning might be the the early leader for understatement of the year so far. Future travel plans with @AmericanAir have already been reconsidered after the complete lack of follow through, empathy and willingness to make amends!

[Matthew Kaminski @MDK_42]

@AmericanAir We were not allowed to submit a case until our itinerary was completed according to your rules. So, while the issues with you began on December 31st, you don’t have a number from that day.

[Matthew Kaminski @MDK_42]

@AmericanAir it’s now been 24 hours since first arriving at the airport in GRR! Why are we now being told after yesterday’s delay that our plane was not fueled over night and standard inspections not completed!?

[Matthew Kaminski @MDK_42]

@AmericanAir Not making sense here. How can you say it’s being reviewed if you don’t have the number. We’ve also already shared both claim numbers.

[Matthew Kaminski @MDK_42]

@AmericanAir @AmericanAir we still have not heard from anyone!! We’re past two weeks!!!

[Matthew Kaminski @MDK_42]

@AmericanAir @AmericanAir another day gone by with 0 communication. How long should we anticipate waiting?

[Matthew Kaminski @MDK_42]

@AmericanAir It’s been 12 days (last year) since this started, how long do we have to for @AmericanAir to care and make this right?

[Matthew Kaminski @MDK_42]

@AmericanAir @AmericanAir still haven’t gotten anything but automated responses. What do we have to do to get actual communication/resolution!? Is it your intention to ignore us in hopes we’ll just go away?

[Matthew Kaminski @MDK_42]

@AmericanAir Still nothing but auto responses…

[Matthew Kaminski @MDK_42]

@AmericanAir Did that yesterday…