@vrbo Almost 1 yr later.... the only response I ever got was a blanket "terms and conditions" email stating typical policy, and a statement that said your teams were really busy right now! DISAPPOINTED @vrbo wouldn't help get us connected to a new property owner when we were stranded!
Extremely disappointed in @vrbo after such an awful situation on our family vaca 2 weeks ago. Their cust service to help our family in a time of need FAILED! They stranded us in the middle of nowhere, S. Dakota after our property failed to provide entry. Still havent heard back..
@vrbo Hi Drew,
Sorry i missed your response. I just DM'd. I hope for a response. There is an opportunity to improve your company. And there is an opportunity to win back a family who used to have faith in your company.
There are easy solutions if they would be willing to listen & help. I couldn't believe their "policy" when they told me, and the fact that i still cant even find the policy they state when i go try to read their fine print, only to find this FALSE STATEMENT instead.
It's been 2 weeks after "escalating" it to a "resolution team" when I needed immediate help. I was left to find a solution on my own. Traveling in the middle of nowhere w/ 5 small children and 2 elderly grandparents and they were unwilling to try to think outside the box.
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It is my great honor to declare Sunday, March 15th as a National Day of Prayer. We are a Country that, throughout our history, has looked to God for protection and strength in times like these....