@AmericanAir i know there have been challenges the last few days, but getting a call back 20 hours later after leaving my # and being on hold for 90+ minutes is not client service.
Gee @AmericanAir: without asking, you changed my flights to super inconvenient times. Now the helpline has a 4-hr wait. How might you make me feel like my call really IS important to you by adding a few more agents to help frustrated customers?
Jan Morris was one of my favorite authors many years go. Somehow, over the years I forgot about her, until this: https://t.co/UJoQCzhgWR I can't wait to read this book -- and encourage anyone who loves good writing to read it too.
Our very own Maggie Dugan (@MDTaz) joined the podcast to share stories and lessons learned as a creativity facilitator and founder at Inclusive Innovation (@Inclusive_Inno).
Listen or catch the highlights here » https://t.co/VI6gIviG8Q
#creativity#inclusive#innovation
It’s easy to use Twitter to gripe, but better to use it for praise. Thank you Victoria @KLM for excellent service today. The fare price jumped 100€ WHILE I was booking a ticket online, but she fixed it to nearly the originally advertised fare. Thanks for that KLM.