Malathy Dwaraknth

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[Malathy Dwaraknth @MDwaraknth]

@westelm I was told to return and order again. How is that environmentally sustainable??

[Malathy Dwaraknth @MDwaraknth]

@westelm disappointing to find out that you don’t price match within 5days of placing an order - your own product that is now on sale

[Malathy Dwaraknth @MDwaraknth]

@Tesla @elonmusk disappointed roadside assistance. Stuck with a flat tire- more than two hours to send a tow truck and btw- I will be without a car for two days and you can’t help....pathetic service and dissatisfied ModelX owner

[Malathy Dwaraknth @MDwaraknth]

@fremontvasi Unfortunately BA does not care about you or any of their customers. Their customer service orientation is all wrong

[LEENA R DAVEY @fremontvasi]

Dear British Airways,
Because of your mistake, my family is missing 3 days of work and school! Effectively stranded in Chennai. My husband is missing a v important conference in Vegas!! You guys owe me back 3 days of pay and education! #britishairways #Airport

[Malathy Dwaraknth @MDwaraknth]

@alex_cruz @British_Airways can you understand what this customer is going through https://t.co/92gcyUkqJW

[Malathy Dwaraknth @MDwaraknth]

@alex_cruz @British_Airways can you understand what this customer is going through https://t.co/92gcyUkqJW

[Bala Ambravan @ambravan]

After 4 days, we get a response from @British_Airways saying we should check https://t.co/xEwELTXZnv. What do you think we have been doing the last 4 days @British_Airways? Btw the status on 8 bags is still "searching for them". Does that help you? It doesn't help me ☹️ https://t.co/cMewDTWnAN

[Bala Ambravan @ambravan]

Stuck in international travel with family with 8 bags missing. Now on day 4 in Chennai, India with no clue on where our bags are. Will @British_Airways provide any support at all? Totally helpless & getting nowhere with @British_Airways #BritishAirways customer service

[Malathy Dwaraknth @MDwaraknth]

@British_Airways what happened to putting the customer first. No action for 8missing bags for over 92 hrs. Nightmare holiday continues and BA has taken no accountability

[Malathy Dwaraknth @MDwaraknth]

@British_Airways My Christmas cheer has been a BA nightmare - no empathy and no accountability . 8 missing bags for over 92 hrs