Rhea Medappa

[Rhea Medappa @MedappaRhea]

@igautamofficial @gauravdahake @bitbns @BitbnsCare @VbhvSth @atiprashant It’s the same story . They do not have a customer care. And would not do anything about it .

[Rhea Medappa @MedappaRhea]

@gocashfree @gocashfree I have already shared !! When would you refund ?

[Rhea Medappa @MedappaRhea]

@gocashfree when do u plan on refunding the money ? More than 20 days now and you guys still don’t care ?

[Rhea Medappa @MedappaRhea]

@atiprashant @igautamofficial @bitbns @gauravdahake You still don’t have a resolution is it?I mean you guys run a exchange or a BPO?I guess BPOs are faster than you guys.Why is there no customer support and no communication from your side?Please do not send copy paste answers and replies,least you guys can do is respond to emails

[Rhea Medappa @MedappaRhea]

@janpaksh @sushantsingh231 @bitbns @gauravdahake @atiprashant Nope . Not received till date !! It’s definitely more than the sla they claim of 14days refund !! Not a single update from the team that’s the most annoying part . The ticketing mechanism that they have is all hoax . I don’t think they give a damn about it anyway .

[Rhea Medappa @MedappaRhea]

@atiprashant @igautamofficial @bitbns @gauravdahake The money was transferred on 4th feb !! What have you done about it ?? Not a single damn reply from your team till date .

[Rhea Medappa @MedappaRhea]

@sushantsingh231 @bitbns @bitbns - how long do u plan on holding the money? I have the exact same issue !! Really disappointing customer support they have !!

[Rhea Medappa @MedappaRhea]

@KakadiyaY @bitbns Very pathetic customer support.

[Rhea Medappa @MedappaRhea]

@bitbns @bitbns you guys suck !!! Worst exchange ever . Don’t even bother to respond and just holding my money .

[Ishan @igautamofficial]

@MedappaRhea @bitbns @gauravdahake I gather you are the CEO of @bitbns! Can we expect our money back or do we have to deal with the copy paste emails? Your UPI Claim link is not working and throws error. It has been 14 days now. Just today morning again my 5K is stuck, which makes it 15K now.

[Rhea Medappa @MedappaRhea]

@bitbns @bitbns all that we get is a shitty automated response . Atleast follow what’s written in ur response -24 to 48 hours sla . Illegally holding money for more than 15 days now .!!! Shame on you guys !!

[Rhea Medappa @MedappaRhea]

2.9 stars is way too much for this pathetic @bitbns

[Ishan @igautamofficial]

@bitbns @bitbns This is your worth. 2.9 Rating on google and yet running a company. Feel ashamed of your customer support ?

[Rhea Medappa @MedappaRhea]

@igautamofficial @bitbns My money is stuck too. No reply from @bitbns even after raising multiple tickets.

[Rhea Medappa @MedappaRhea]

@igautamofficial @bitbns @binance Hi @bitbns do you guys even care about your customers? My money is stuck for more than 7days and you guys don’t even bother to acknowledge a single email nor provide an update on the issue.What kind of a shit exchange are you guys running?I have written 15 emails.