Due to a widespread Spectrum/Charter system outage, all DU phone lines are currently down. We are unable to take inbound calls or make outbound calls at this time. Registered SmartHub users can use the application to report outages. (More on SmartHub at https://t.co/ayZ0tE20WH.)
DU Electric Ops is responding to several outages affecting approximately 3,000 customers across SE Decatur east of 6th Ave, SW Decatur, north of 8th St. SW and NW Decatur near W. Moulton St. and 12th Ave NW. Crews are investigating the cause. https://t.co/mggPPg2bnm
IMPORTANT NOTICE: Beginning at 8 a.m. Saturday morning, all DU remote payment systems will be down this weekend for scheduled maintenance. Phone, online, SmartHub and kiosk payments will be unavailable during this time.
ADU offices will be closed Mon, 9/6 for Labor Day. Report power outages and utility emergencies at 256-552-1400 and follow the prompts. Payments can also be made by phone at 256-552-1400 Opt. 3, online at https://t.co/ayZ0tE20WH, via SmartHub, or at self-service kiosks.