Melissa B

[Melissa B @Melinscience]

Ding ding! @hotelscomhelp, I need real assistance. You let £339.78 of my rewards expire with NO warning in the 30 days prior.
How can a loyal customer lose £339 with zero final alert? Unacceptable. Case 31452889. Please reinstate my credit so I can book my trip!🙏
@ExpediaGroup

[Melissa B @Melinscience]

Devastated to lose £339.78 in @Hotelsdotcom rewards that expired with zero warning! I was booking a trip today.
Support offered very little help (Case 31452889). Unacceptable for a loyal customer. @HotelsdotcomHelp @ExpediaGroup please do the right thing!
#CustomerService #Travel