The Mentors Cloud East Africa

Standing on the shoulders of the captains of business in East Africa to build sustainable businesses and great leaders for the future. This is going to be fun!

[The Mentors Cloud East Africa @MentorsEast]

#CustomerIsKing #Culture
2020 Trends in Customer Experience

3. Culture is now Number 1 over Customers

Focusing more on employe experience helps to improve on customer experience.

Kill shot: Your Human Resources group is now your Employee Experience Group

[The Mentors Cloud East Africa @MentorsEast]

#TMC #CustomerIsKing
2020 Trends in Customer Experience

1. Build Trust and Thoughtful Relationships

How does a customer feel about your brand? - “ask both new and repeat customers.”
Does a customer value your service? - “or are you replaceable with your next door neighbor”

[The Mentors Cloud East Africa @MentorsEast]

#TMC #CustomerService
Healthcare industry is still lagging behind in customer experience to the points of negative compared to other industries, despite it being one of the key economic pillars. https://t.co/GzTQ1gZbUT

[The Mentors Cloud East Africa @MentorsEast]

#TMC
Avoid this to improve your #Customerservice

[The Mentors Cloud East Africa @MentorsEast]

2.Visualize how the interactions happen in these touchpoints.

3.Conduct continuous journey mapping exercises frequently. Once a month.

Check out a simple brief guide in creating a customer journey map https://t.co/rtDfvnlGC5

[The Mentors Cloud East Africa @MentorsEast]

#CustomerService
3 Tips to Create a Customer Journey Map for a small business
Why you need it: helps to understand the pain points of your customers.
1.List all the points where your customers interact with your brand. E.g. reception, social media, cashier, website, voice call.

[The Mentors Cloud East Africa @MentorsEast]

#TMC #CustomerService

[Nomad Lounges @nomads254]

It is a Monday, Remember to smile, stay happy and be positive all through the week.
@JJariwalla @barryonyango @janetmachuka_ @SintaSintamei @MentorsEast @tonynina @MarvinGakunyi @MoJo_Africa @Sarah_Karingi @lyn_muthoni @barryonyango #mondaythoughts

[The Mentors Cloud East Africa @MentorsEast]

@TelkomKenya beats @SafaricomPLC in #CustomerExperience- New Survey
The banking sector, KCB floored Equity with customers citing lower transaction charges
Other sectors involved in the survey are energy, food and beverages, mobile lending and insurance https://t.co/tgbxhmeb5z

[VC4A @VC4A_Africa]

Why Chinese capital is venturing into Africa’s fintech future https://t.co/aPQyAriBJE via @scmpnews

[The Mentors Cloud East Africa @MentorsEast]

When you want to gain at times be ready to loose #investment #mondaythoughts #money

[The Mentors Cloud East Africa @MentorsEast]

@janetmachuka_ @barryonyango Happy Birthday @barryonyango

[The Mentors Cloud East Africa @MentorsEast]

#TMChat #LetsVibe
What are your struggles in business?

[The Mentors Cloud East Africa @MentorsEast]

The 2019 SMEs servery says, the biggest challenge faced by SMES are:

Competition - 22.6%
Cash flow - 18.4%
Operational costs - 16.5%
Poor Economy - 10.8%
Govt. Policy - 6.7%
Regulation - 6.3%
What's your take? https://t.co/abd3pKZLcd…/4003102-53…/index.html #IkoKazi

[The Mentors Cloud East Africa @MentorsEast]

#TMC #TuesdayThoughts
The secret to getting ahead is getting started. The beginning is always NOW.

[The Mentors Cloud East Africa @MentorsEast]

#TechNews
The Mobile space is fast growing and there is a surge in E-Commerce Opportunities in the coming years. Check out which platforms to use in your marketing. Source- @JumiaKenya https://t.co/8KOaOIpkdY

[BR Interactive @br_interactive]

#ATCWorkshop2019
@br_interactive was well represented by our Director during #AfricanTweetChat Training over the weekend at the @nomads254 . It was great meeting awesome people like @JJariwalla @barryonyango @janetmachuka_ @SintaSintamei @MentorsEast 😀😀

[The Mentors Cloud East Africa @MentorsEast]

#FridayThoughts
An idea is just an idea, EXECUTION IS KEY.. Start and learn as much as you can while building clarity on your idea.

[The Mentors Cloud East Africa @MentorsEast]

You might work on your business for long without breakthroughs, but strategize and keep going, one opportunity might present itself that could change your life.#AfricaTechSummit @Christinesntim @br_interactive @KenyaYMCA @einsteinntim @RealBiketi

[The Mentors Cloud East Africa @MentorsEast]

#ArtisticTuesday #IkokaziKe
Its good to be grateful for 2019. Ever used art to describe how grateful you are? Checkout how some cool guys had fun with art and music. Click on this link to get more insights.
https://t.co/ox5kI6zRnE