Poonam Ashara

Nobody cares about your story until you get a win, so WIN - Employee Experience Consultant - Passionate Madhubani Artist

[Poonam Ashara @MePooAsh]

@EurekaforbesIN Your escalation team members Vijay and Alia says madam we cannot help you, we have other work , we can’t talk to you . Is this the customer service you provide??

[Poonam Ashara @MePooAsh]

Poor quality product from @EurekaforbesIN product promised failed in <5 months. Customer care refuses to acknowledge the issue, listen, or accept faulty product quality. Forced to pay again despite AMC. Pathetic service @jagograhakjago

[Poonam Ashara @MePooAsh]

@EurekaforbesIN You closed my request without my consent Dear Customer,
We have cancelled your service request based on your request. For future service requests, please download the app from Google play or App store or visit https://t.co/PHCMFLaVn3 or dial 18602661177. - Eureka Forbes.

[Poonam Ashara @MePooAsh]

@EurekaforbesIN Again a sorry call but we can’t do anything. We won’t accept that product has faulty but we will continue to harass customer with multiple calls and stress out them to repeat the same issue over and over again. Zero investigation or homework on the case

[Poonam Ashara @MePooAsh]

@EurekaforbesIN My SR is closed without solution & comment tat customer refused to pay. Hw can u expect customer 2 pay 4 poor qlty of pdt which did not work 4 6000ltrs or 1 yr & I have received multiple calls asking fdbk 4 d service? R u serious ? What do you expect me to give feedback

[Poonam Ashara @MePooAsh]

@EurekaforbesIN All 4 service request closed without providing solution @jagograhakjago you should look into this matter id unethically and unfair practices by @EurekaforbesIN

[Poonam Ashara @MePooAsh]

@EurekaforbesIN

[Poonam Ashara @MePooAsh]

@EurekaforbesIN

[Poonam Ashara @MePooAsh]

@EurekaforbesIN You have not provided solution but blatantly cancelled the request demanding me to pay for sub standard quality services @jagograhakjago pls look into this

[Poonam Ashara @MePooAsh]

@EurekaforbesIN Appalled at the way customer complaints are dismissed. Filter failed in <3 mins, nowhere close to promised 6000L life, yet being asked to pay for a clearly substandard product. Service request cancelled WITHOUT my approval on what basis? Unethical & unfair practices.

[Poonam Ashara @MePooAsh]

Still no reply from @puravankara @RaviPuravankara CRM team don’t answer the calls and I even doubt they monitor their email @jagograhakjago

[Poonam Ashara @MePooAsh]

@puravankara Endless mails/follow-ups. Still no ack, no resolution, no accountability from @puravankara while my money is stuck Big corp = zero customer respect? Pathetic CRM exp @blrluxuryhome @RaviPuravankara @PurvankaraDevel @OfficeRera @jagograhakjago @consumerforum_

[Poonam Ashara @MePooAsh]

DEI should not just be policy on papers but part of everything you design. Eg noticed while booking @Olacabs , figures tat appears while app searches for cab r all of particular ethnicity & one gender , it implies that they onboard only males drivers which is not true on ground

[Poonam Ashara @MePooAsh]

@airindia updagraded the journey to business class and to my dismay partial journey was in economy class

[Poonam Ashara @MePooAsh]

n ur support says my input is captured and he should have done the required diagnosis. He left without delivering the product. Both have different story. Whom should I beleive Who is playing out here? @Apple 2/2

[Poonam Ashara @MePooAsh]

@Apple I don’t know if it’s you or your dm RT partner @BlueDart_ they say Apple have instructed not to pick up trade in phone wit broken screen where as I have clearly mentioned while placing my order. His screen says my phone in intact 1/2

[Poonam Ashara @MePooAsh]

@airtelindia @Airtel_Presence now a new request raised & it will take 7 days & I will still receive call frm retention team & cycle of deceiving customer harassment will continue and tell me y should I pay bill 4 next 7 days when I say to cancel effective today @jagograhakjago

[Poonam Ashara @MePooAsh]

It’s over 45min on hold by 121 to connect to L2 support to sort this. what kind of unethical practices airtel is foll & making customer calls various number is literal harassment.Without customer consent how can u retain the number & close the ticket@Airtel_Presence @airtelindia

[Poonam Ashara @MePooAsh]

Unethical practices by @airtelindia @Airtel_Presence @jagograhakjago -I had given request for cancellation of 2 number SR 31-5880445835667 & 31-5880445836185.Shenaz frm retention team calls me , keeps  giving me options inspite of me telling her that am not interested. 1/4

[Poonam Ashara @MePooAsh]

I still call 121 & am told she has closed the ticket as customer retained & he has no authority to take cancellation request. @airtelindia @Airtel_Presence You have all the recordings please go back and listen to it 3/4