Metro Bank Help

Metro Bank's official customer service page. For news and views @Metro_Bank

[Metro Bank Help @MetroBank_Help]

@KingUTDv understanding. ^VC
https://t.co/zAyalm8gTa 2/2

[Metro Bank Help @MetroBank_Help]

@KingUTDv We appreciate your patience. As this is an unsecured platform, we are unable to help you with account-related queries here. We kindly request you to visit your nearest store for further assistance. Please click on the below link to find the nearest store. Thank you for 1/2

[Metro Bank Help @MetroBank_Help]

@KingUTDv Hi there, we understand your concern we are just looking into this for you. Thank you for your patience. ^VC

[Metro Bank Help @MetroBank_Help]

@KingUTDv please let us know so that we can assist you further. ^VC 2/2

[Metro Bank Help @MetroBank_Help]

@KingUTDv Hi there, we're sorry to hear about that. We understand that you're trying to open an account with us. To help us look into this further, could you please explain in detail about the difficulties you're experiencing with the address? If you're receiving any error messages, 1/2

[Metro Bank Help @MetroBank_Help]

@acameron78 9am-6pm) or via Live Chat (Mon-Fri, 7am-8pm and weekends, 9am-5pm), where one of our colleagues will be happy to assist you further. ^MD 2/2

[Metro Bank Help @MetroBank_Help]

@acameron78 Hi there, there are no known issues at the moment. We kindly request that you update the app to the latest version. You may also try uninstalling and reinstalling the app, then attempt to log in again.
If the issue persists, please contact us on 0345 08 08 500 (Mon-Fri, 1/2

[Metro Bank Help @MetroBank_Help]

@Broomrig We completely understand your concern. As previously advised, please give us a call on 0345 08 08 500, where one of our colleagues will be happy to discuss this and assist you with further steps. ^TB

[Metro Bank Help @MetroBank_Help]

@Broomrig verification. Alternatively, you can also visit a Metrobank store for this. Hope this helps. ^TB 2/2

[Metro Bank Help @MetroBank_Help]

@Broomrig Hi there, we are sorry for any inconvenience this may have caused. In order to investigate this, please give us a call on 0345 08 08 500 between 9am to 6pm (Mon to Fri) and one of my colleagues from contact centre will be able to assist further once going through 1/2

[Metro Bank Help @MetroBank_Help]

@Broomrig Please contact us on 0345 0808 500 is available Monday to Friday, 7:00am to 8:00pm, where one of our colleagues will be happy to assist you with your query. ^FM

[Metro Bank Help @MetroBank_Help]

@Broomrig store, as we need to verify the account holder before taking any action. Thank you. ^FM 2/2

[Metro Bank Help @MetroBank_Help]

@Broomrig Hi there, we're sorry to hear about your experience and understand how disappointing this must be for you. Please note that we do not action account requests made via letter or email. As this is an unsecured platform, we advise you to contact our Contact Centre or visit a 1/2

[Metro Bank Help @MetroBank_Help]

@Broomrig Alternatively, you can contact us via Live Chat through the Metro Bank app, available Monday to Friday, 7:00am to 8:00pm, and weekends, 9:00am to 5:00pm. One of our colleagues will be happy to assist you with your query. ^VC 2/2

[Metro Bank Help @MetroBank_Help]

@Broomrig We understand your concern regarding your business account closure request and the transfer of your remaining balance. As we're unable to discuss account-specific information on this unsecured platform, please contact us on 0345 0808 500 (Monday to Friday, 9:00am to 6:00pm). 1/2

[Metro Bank Help @MetroBank_Help]

@montydo22847403 resolve it as quickly as possible. We appreciate your patience and understanding during this time. We will provide an update as soon as the issue has been resolved. ^MS 2/2

[Metro Bank Help @MetroBank_Help]

@montydo22847403 Thank you for your continued patience. We are sorry to hear that you are unable to access Online Banking and the Mobile App, and we understand how frustrating this must be. We are currently aware of the performance issues, and our team is actively investigating and working to 1/2

[Metro Bank Help @MetroBank_Help]

@montydo22847403 Hi there, I am just looking into this for you. Thank you for your patience. ^MS

[Metro Bank Help @MetroBank_Help]

@sophb66 details via private message, where one of our colleague will call you back to discuss this further and provide any support available. ^KRS 2/2

[Metro Bank Help @MetroBank_Help]

@sophb66 Hi Soph, we're sorry to hear how upsetting this situation has been, and we understand the impact it's having on you. While we can't discuss account-specific details through social media, if you have concerns about the outcome of your fraud claim, please send us your contact 1/2