Michelle Fairfield

Designing a great customer experience isn't enough. Developing the human connection skills of customer facing employees better ensures consistency in delivery!

[Michelle Fairfield @MFairfield01]

#JeepWrangler Avoid 2018 Wrangler manual transmission! Dealership confirmed new clutch needed but not covered under warranty. Car has 45K miles and I have 50yrs of clutch experience. Sent a registered letter to HQ on Jun 8th. Not even an acknowledgement. Extremely disappointed!!

[Michelle Fairfield @MFairfield01]

Rama Deals - Android flash drive https://t.co/XgeaDnCET1

[Michelle Fairfield @MFairfield01]

#rugsdirect Even though they verified the lower price on another site, they wouldn't match because "the price was too low". This is NOT a company that has integrity if they pick and choose when they will price match. Very disappointed in the way they do business.

[Michelle Fairfield @MFairfield01]

#BMOmastercard needs to learn from pros like Kate Nasser! Very well done, Kate! https://t.co/qOCaSeKkcg

[Kate Nasser @KateNasser]

TY @LizKislik Nice list! > 19 Outstanding People Skills of Best Customer Service Reps https://t.co/ZoAtd0C8yV by @KateNasser #custserv #cex

[Michelle Fairfield @MFairfield01]

BMO Accounts Mgmt Manager says "will return a call in 2 hrs or by end of business day" on voice msge. 24hrs and waiting! #BMOmastercard

[Michelle Fairfield @MFairfield01]

@BOSSLADY_TIGER Yup!

[Michelle Fairfield @MFairfield01]

What do you think of a customer service person uttering "Oh God" while you are trying to get their help to resolve an issue? #bmomastercard

[Michelle Fairfield @MFairfield01]

#USPS address verification is easy when you use @SmartyStreets. http://t.co/0QftfU3Och

[Michelle Fairfield @MFairfield01]

Felt very undervalued as a customer to #tricity visa today. Cancelled that account! Seemed like they prefer to quote policy over resolution!

[Michelle Fairfield @MFairfield01]

We are the Sweet spot with Davidji! #ICDIDenver

[Michelle Fairfield @MFairfield01]

TU Wayne Dyer! at #icandoitdenver I've experienced magnificence in others. Tonight you helped me momentarily experience it in myself!

[Michelle Fairfield @MFairfield01]

Unethical Softonics downloads! Offer safe basic download but it fails & is flagged as a threat. I was offered pro (pay for) as a solution!

[Michelle Fairfield @MFairfield01]

As like-minded people, I urge you to please go to http://t.co/j7HaJpl4Eu

Customer Value Creation International: A new non-profit associa…

[Michelle Fairfield @MFairfield01]

7 Ways Coaching-Managers Get Things Done http://t.co/fdVTDXtFny via @leadershipfreak One of the best blogs I've read! Speaks to the heart!

[Michelle Fairfield @MFairfield01]

What an honour, privilege and blessing to be amongst such inspirational leaders! So grateful to you for your generous and wise hearts.

[Michelle Fairfield @MFairfield01]

Maintain your grace with the authority and responsibility that comes with leadership. @FastLeaderShow http://t.co/eGAqpDjLm8 #Leadership

[Michelle Fairfield @MFairfield01]

54 emotional Intelligence Competencies List — Customer Experience Employee Engagement http://t.co/UQ9FR77ADC via @BeyondMorale

[Michelle Fairfield @MFairfield01]

@UPS #UPS Cust serv agreed with my bad svc complaint, wanted to refund brokerage fees but cudn't. No process to handle it! OK, no more UPS!

[Michelle Fairfield @MFairfield01]

32 Innovations That Will Change Your Tomorrow: http://t.co/DxC64FiziU

[Michelle Fairfield @MFairfield01]

Win a trip to see world-class business speakers at the @EntreLeadership Summit in San Diego, CA! http://t.co/O6Ep5sau7e