Michael Green

All opinions expressed are my own & not of my employer. Rowing, scuba diving, hiking, family & friends.

[Michael Green @Michael1Green]

@JustEatUK absolute joke! Ordered 90mins ago, restaurant doesn’t answer… no live chat function & no way to cancel… appalling customer service… would never use the restaurant again!!!

[Michael Green @Michael1Green]

@VirginAtlantic Tried that and no response there either after a couple of weeks… sent in a status match request mid March with the required detail & still no change

[Michael Green @Michael1Green]

@VirginAtlantic - does anyone answer the customer service channels on X… I’ve sent a few messages & zero response?!?

[Michael Green @Michael1Green]

@VirginAtlantic - can someone tell me when the airline matching status will be updated. Form submitted, but no response to whether profile will be updated?

[Michael Green @Michael1Green]

@qrsupport - By far the worst airline, cust support team like a ghost / black hole... they encourage to come off public postings & then ignore support case. CRM:0525000009812 been open for 3 wks, zero resolution or support.. @skytrax_uk @Skytrax @UK_CAA @BadrMohammedAl -Meer

[Michael Green @Michael1Green]

@British_Airways do you ever intend on fixing your app for customers to do mobile check-in??! I can’t think of the last time when logging into the app where this is not always displayed. Come on, sort it out as you’ve probably the worst mobile experience in the airline industry!

[Michael Green @Michael1Green]

@Randnotiz1 @British_Airways It’s crazy @Randnotiz1 absolutely nothing… like tumbleweed… even the Cust service team on the phone were embarrassed that even through escalation nothing seems to occur from the relations team… bonkers

[Michael Green @Michael1Green]

@British_Airways - how can you have a team called ‘Customer Relations’ when you don’t respond in over a week?!? Your own CS team have escalated & stated priority yet nothing… case 24489998 … clearly not a priority or relationship after all

[Michael Green @Michael1Green]

@Maestral_MNE - What a delightful stay, lovely clean hotel with polite and helpful staff, thank you. Fantastic to see the hotel industry recovering post covid & what a beautiful country Montenegro is 🇲🇪

[Michael Green @Michael1Green]

@VirginAtlantic struggling to understand the point of VA Cust Service whatsapp option…I’ve messaged and now a full day later and zero response.. also called twice and on hold for over an hour. All we are looking to do is upgrade a ticket… #whatisthepoint 🤷🏻‍♂️ #lostrevenue

[Michael Green @Michael1Green]

@bt_uk where is your engineer!!!!

[Michael Green @Michael1Green]

@bt_uk BT Customer Service do you actually exist?!?!? Engineer booked for this morning, 10-12, total no show… now waiting for an agent to pickup for over 30mins to find out why…. #customerservice

[Michael Green @Michael1Green]

@bt_uk What call… you’ve still not even picked up! So now we’ve wasted 2.5hrs of our weekend, thank you. Clearly time to look at a new provider as obvious BT doesn’t care about wasting their customers time.

[Michael Green @Michael1Green]

Lol, you tell me!!! Absolutely zero contact & totally wasted our morning. Absolute joke.

[Michael Green @Michael1Green]

@bt_uk BT Customer Service, do you exist?!?! Engineer booked 10-12, no show, and now waiting for an agent to pickup for over 30mins?!?!

[Michael Green @Michael1Green]

@CaptainBlue @FreeNow_UK FreeNow are a total joke… really unreliable and I’ll never use them again for business. Not only do they not turn up, they then don’t send a taxi at all… leaving you high & dry & late for your journey.

[Michael Green @Michael1Green]

@FreeNow_UK - Wow warning to all do not use FreeNow as totally unreliable. Made a prebooking & the taxi didn’t turn up, after 10mins past booking time the app stated no driver found. I’ll now let someone down for a mtg as a result… time 2 find more trusted company @Trustpilot

[Michael Green @Michael1Green]

Anyone know the point of having a replacement 2yr guarantee with a @Dyson product only to be told that they actually won’t replace?!?! Would have expected better from a premium brand :/ @Trustpilot

[Salesforce UK & Ireland @SalesforceUK]

We are pleased that technical issues around #SalesforceLive 🇬🇧🇮🇪 are now resolved. Please join us for the full event experience here: https://t.co/OiRS4YKycs. All sessions will also be available on-demand tomorrow.

[Michael Green @Michael1Green]

@captaintommoore Absolute legend!! Well done Captain Tom 👍