Michael Plimsoll

Director, Industry Advisory, EMEA at Splunk, Personal views only.

[Michael Plimsoll @MichaelPlimsoll]

@British_Airways First world problem I know, but BA853, no food in Business Class. Can’t say I was looking forward to the mediocre food, but do I get a refund?

[Michael Plimsoll @MichaelPlimsoll]

Still at @HeathrowAirport after delays with @British_Airways. 1.5hrs late so far and counting. Good thing is they run the lounge to ground so no fresh food or anything like that for their #bagold customers

[Michael Plimsoll @MichaelPlimsoll]

So, @British_Airways Gold lounge at Heathrow T5 has stopped hot food to order at the table via the app, and not re-introduced the old paper menus. Just the below par buffet. Why are they running this airline into the ground?

[Michael Plimsoll @MichaelPlimsoll]

@British_Airways cancelled my flight home from my fathers funeral and the flight they put us on was then delayed by 8hrs. Now trying to avoid paying minimum compensation required by UK law, previously agreed too in writing. #disgusting #poorcustomerservice

[Michael Plimsoll @MichaelPlimsoll]

Flying home from my fathers funeral. Loyal @British_Airways Gold for many years. Flight cancelled. Moved to later flight, but downgraded with no offer of refund. Still on hold to speak to someone after over an hour on hold. @VirginAtlantic can you help?

[Michael Plimsoll @MichaelPlimsoll]

Join this webinar to learn how Splunk and Google Cloud can provide greater visibility of end-to-end data entities that can enable retailers to effectively balance costs and services while providing amazing experiences for their customers. https://t.co/20JpVAZyHb

[Michael Plimsoll @MichaelPlimsoll]

With the #BritishGP around the corner, we took to the virtual track with Daniel and Lando - with a catch. Their race engineers Tom and Will have swapped the paddock for the cockpit to see who uses the data to improve best. #SplunkArtOfData #McLarenxSplunk https://t.co/gAOxEaGP5J

[Michael Plimsoll @MichaelPlimsoll]

.@splunk's @thedatajames knows a thing or two about gaming. He took the stage at #TED2022 to dive into the New Era of Play and how #data is helping virtual (racing) dreams become reality. Check it out here. #McLarenxSplunk Photo: Gilberto Tadday / TED https://t.co/ZT6oGhlpwE

[Michael Plimsoll @MichaelPlimsoll]

Join us on the 29th of June to hear Shaun Cooney and Charles Adriaenssens discuss key considerations for any financial services organisation looking to improve its resilience. Sign up here! #OperationalResilience https://t.co/BC8TDAqyYd

[Michael Plimsoll @MichaelPlimsoll]

@British_Airways just cancelled my flight and can not get through to anyone on the phone to re-arrange! Can not do what I need online via their website. What calls are you prioritising as all options I go through you just hang up? Poor #CustomerService

[Michael Plimsoll @MichaelPlimsoll]

#socialdistancing with ⁦@British_Airways⁩ - Milan to London, kept standing in full bus at departures for 20 minutes? Is this safe or looking after your customers?

[Michael Plimsoll @MichaelPlimsoll]

@British_Airways trying to complete COVID-19 travel documents before checking in on return leg to Milan, but form defaults to outbound date and won't let me change... can not continue as date not correct, so can not check in! Poor #customerexperience #userexperience

[Sitecore @Sitecore]

Have you started your festive planning yet? Our Holiday Shopping Trends 2021 Report is packed with insights from consumers and marketers to help brands plan their festive strategies. Keep scrolling to see the key findings or read more here: https://t.co/GQcJeSoejp

[Michael Plimsoll @MichaelPlimsoll]

FSI: Meeting next-level customer digital experience https://t.co/VRwxiWwlVa

[Sitecore @Sitecore]

The global travel industry has been hit hard by COVID-19. Sitecore’s @MichaelPlimsoll explores three key priorities that will ensure your organization stands out and succeeds as travel makes a comeback in the following blog post: https://t.co/N4l3tLqB1I

[Wunderman Thompson Technology @WunThompsonTECH]

Getting the right content to the right place at the right time is a considerable challenge when it comes to personalised, digital experiences.

Download our new report in collaboration with @Sitecore for expert advice on mastering the content supply chain. https://t.co/LbdfGkNRe2

[Michael Plimsoll @MichaelPlimsoll]

Just a regular lockdown Saturday night preparing dinner! #leovillebarton #kleinconstantia #gingerpig @ Reigate, Surrey https://t.co/5RLNhu998R

[Michael Plimsoll @MichaelPlimsoll]

Great to see the investment in a fantastic company! #Growth #DigitalTransformation Looking forward to the journey!

[Sitecore @Sitecore]

Sitecore has received the largest capital investment ever in #martech. We’ll be accelerating product innovation, doubling our go-to-market presence, adding to our team, expanding our global footprint, and launching a brand campaign.

Learn more: https://t.co/mRCHTKE4Hq

[Michael Plimsoll @MichaelPlimsoll]

Just 1 day to go!
@Sitecore World Tour Digital is on tomorrow, 20 Jan, with an awesome agenda including HSBC talking about supercharging your digital moments! Register now https://t.co/WjaZ5y5x4o #SuperChargeWT #Sitecore

[Michael Plimsoll @MichaelPlimsoll]

Coverage of @TheMasters on https://t.co/0w53aR7qfJ is great. Shame I pay for @SkySports who are not showing the live coverage??? What am I paying for?