Michelle McHugh

🇮🇪 in London, Neuro Occupational Therapist, interior design student

[Michelle McHugh @Michell59742524]

@RoyalBruneiAir it's taken you 6 months to tell @TravelTrolleyUK you've rejected my refund, gave them no explanation and on top of that took weeks to personally reply to my complaint emails. Can someone please finally deal with my request professionally? Please. .../6

[Michelle McHugh @Michell59742524]

@RoyalBruneiAir I made contact with your London branch on several occasions regarding my January flights which I couldn't go on due to a cancer diagnosis at Christmas. I was informed yesterday by @TravelTrolleyUK youu declined a refund/voucher giving no explanation, despite ../1

[Michelle McHugh @Michell59742524]

@RoyalBruneiAir colleagues. In comparison at Christmas @AerLingus gave me a full refund without hesitation following receipt of medical proof. My circumstances are devastating enough without added stress of an airline who don't care and are highly unhelpful and unprofessional../5

[Michelle McHugh @Michell59742524]

@RoyalBruneiAir I underwent major constructive surgery and treatment, providing you appropriate evidence, not knowing when I'd be okay to travel yet all you said to @TravelTrolleyUK was for me to change my dates of travel .../3

[Michelle McHugh @Michell59742524]

It has taken you @RoyalBruneiAir 7 months to process a "No" refund, yet I was told by your colleague a refund would be issued once @TravelTrolleyUK contact you. Can someone please be clear with me and help with my refund asap?.../7

[Michelle McHugh @Michell59742524]

A friend told me that Royal Brunei were excellent at helping her change flights stress free, and for us this has clearly been the opposite. My circumstances are devastating enough without added stress of an airline who aren't understanding in any way... /6 @RoyalBruneiAir