@O2 Iโm so done with O2. A month into trying to sort out my dadโs airtime contract. The account is terminated, no response from complaints team and people in different departments telling me different things. Worst customer service ever!
@virginmedia Manager - we need to close the complaint
Me - but itโs not resolved so leave it open
Manager - please hold (10 minutes later) okay we can keep your complaint open, manager hangs up.
5 minutes later - Email from Virgin, your complaint has been closed.
Great service.
@virginmedia Spoke to member of sales team, โmy manager is sat next to me and has advised meโฆ.โ Oh can I speak to the manager then?โ Sorry the manager is t currently here ๐
@virginmedia On hold again, customer services offered me a dongle to use whilst Iโm waiting for installation, so put me through to sales team, who said they donโt offer dongles, and not sure why itโs been offered to me
@virginmedia Done.
2 hours in and Iโve spoken to reinstallation, sales, customer services, sales, reinstallation. Let see who I get passed onto next.
Shocking customer service