Michael Paris

[Michael Paris @Mikep2811]

@EuropcarUK where is my refund! You didn’t supply me a car that I had prepaid and have not confirmed that a refund will be processed or put the money back. Quick enough to take the money!

[Michael Paris @Mikep2811]

@British_Airways Thanks Tony. Not asking for it to be expedited. Just a response on when and if it is being dealt with. It appears to be in a vacuum! Waiting this long is not the service I would expect.

[Michael Paris @Mikep2811]

@British_Airways Still not received a response on claim 04146504. Please do not respond with “it is being dealt with by customer relations.” They have had 6months. I would like a timeline for conclusion. Especially as other members of my party have had claims sorted.

[Michael Paris @Mikep2811]

@EuropcarUK_CS what is the point of your customer service phone line. I spoke to them about a complaint given my car was not available at the collection point. All I am given is that the refund process is a process and takes 3-28days. Nothing takes that long! Pathetic!

[Michael Paris @Mikep2811]

@EuropcarUK_CS Hi. Please contact [phone]

[Michael Paris @Mikep2811]

@EuropcarUK how is it that I have turned up to pick up my car and nothing has been allocated. Effectively left stranded in Croatia! Where do I complain? And where is my refund? Your website is particularly obstructive for both!

[Michael Paris @Mikep2811]

Any one know how to get @British_Airways to respond to an expenses claim for disruption made over 6months ago? Other people I travelled with have had responses but so far I have nothing!

[Michael Paris @Mikep2811]

@British_Airways Hi. 04401612. Thanks

[Michael Paris @Mikep2811]

@British_Airways still waiting for a response to an expense and compensation claim from the beginning of November 2024! What is going on?

[Michael Paris @Mikep2811]

@BBCWatchdog @FoxNikkiFox Please can you let me know how all of the other passengers owed money from BA use the channels watchdog did to get their cases escalated? There is no communication method with Customer relations teams at BA so we are continually in the dark.

[Michael Paris @Mikep2811]

@prashantjoshee @British_Airways We’ve been waiting 4 months for a claim to be sorted so wouldn’t hold your breath!

[Michael Paris @Mikep2811]

@British_Airways Stay humble

[Michael Paris @Mikep2811]

@British_Airways you are con artists! Tell people to expense items as a result of your issues and fail to pay in good order! 3 months plus and no response! Customer centric- no chance!

[Michael Paris @Mikep2811]

@British_Airways You don’t handle complaints via customer service lines, email or your defined complaints process. So where do you handle them. CAA complaints seems the only option. There is no outcome. You and your firm just continue to use subterfuge to avoid answering.

[Michael Paris @Mikep2811]

@British_Airways So what is the point of your function? You are trying to placate people who are expecting action. Lack of action = frustration. If I didn’t do something for 3 months I’d be sacked! F**ing useless.

[Michael Paris @Mikep2811]

@British_Airways Date order! They have not answered for 3 months. Reiterate your response! What a service you provide! Your parents must be proud. Pointless! Tell a manager and maybe they can deal with it!

[Michael Paris @Mikep2811]

@British_Airways That is not an answer. If you put yourself in my place then you would want someone to actually deal with the issue. Not just provide a poor response. Who at your organisation can take responsibility and get it done!

[Michael Paris @Mikep2811]

@British_Airways Because you don’t value customers! In every organisation there is potential to prioritise and escalate. Why is that not the case for @British_Airways !

[Michael Paris @Mikep2811]

If you are going to tell me it has been sent to the relevant department you are taking the p**s. Customer relations need more staff and need to action this request

[Michael Paris @Mikep2811]

@British_Airways why is there still no response to a claim made 3 months ago? How much interest do you want to incur?

[Michael Paris @Mikep2811]

Dm sent