I’m building Reveal.
I'm currently working on understanding why users leave SaaS during onboarding and what actually improves activation.
Sharing everything I learn as I go.
I'm looking to speak with founders of PM and workflow softwares (tools where you're required to create a workspace, project, complete tasks etc.) - that are currently looking to improve their onboarding/activation!
If you know of any founders that look like this, let me know!
@whatifi_io@Upwork Well, at least it guarantees you'll find someone to help you. But why do you choose to rely on external help for onboarding software?
@PatrickOjo_ I can attest this.
The main drop off I see is between see workspace creation and the first real project. If you can't get that down to a tee, kiss your downstream metrics goodbye.
@PLBompard rule #1 of onboarding:
users don't wanna be onboarded.
I call this the product inertia problem. users do everything but make it to the first actions where value shows.
@kurt Usage based pricing creates anxiety but its a fine line as the agent cost can quickly pile up
Predictable pricing seems to be what most people prefer