Martin Reed

[Martin Reed @mlreed1964]

@bhx_official The airport's departure lounge has insufficient space for departing passengers and too much space for champagne bars, coffee shops, sunglasses etc. Whichever retailer pays the most gets the space. Remember that the departure lounge is there for passenger comfort.

[Martin Reed @mlreed1964]

@SamsungEspana He esperado 15 meses para la reparación de una etiqueta SMART TAG. Caos entre Atención al Cliente y Departamento Técnico

[Martin Reed @mlreed1964]

@SamsungEspana Llevo un año esperando la sustitución de una etiqueta inteligente de SAMSUNG ESPAÑA. La desorganización operativa de vuestra empresa ha superado mis expectativas. He seguido todas vuestras instrucciones pero ninguna respuesta. Ref. Cliente: 2218143010

[Martin Reed @mlreed1964]

@TheBookRest @joncstone @jonlis1 Rejoining the EU would bring the UK Gov to account and fine them if environmental water standards are not met.

[Martin Reed @mlreed1964]

@ucas_online How do I send a direct message that isn't public?

[Martin Reed @mlreed1964]

@ucas_online one university has responded saying the IELTS scores were missing when we definitely included them how can this have happened?

[Martin Reed @mlreed1964]

If you have an hour to spare, this is a solid review of the status of customer experience management to date and an illustrative discussion of its impact on customers and companies in the future. https://t.co/igprUS7A6f

[Martin Reed @mlreed1964]

Experiencia de cliente, clave de crecimiento - elEconomista.es https://t.co/tHhKkw6mBb

[Cámara Alemana ESP @AHK_es]

📢Silvana Buljan, CEO de @Buljan_ES, aborda la "Experiencia de Cliente y su impacto en la imagen de la marca" en el #CirculoComunicacion 💬

[Martin Reed @mlreed1964]

Gracias Monique. Una manera muy constructiva de señalar dónde se puede mejorar el viaje del cliente. https://t.co/lNmQoUJEOY

[Martin Reed @mlreed1964]

Good article about the past, present and possible future of the motor trade. Dealerships that concentrate on the rel…https://t.co/ggUATtvIVs

[Martin Reed @mlreed1964]

A quick reminder about putting the employee experience first. The vital link. https://t.co/8PEREJ0jHW

[Martin Reed @mlreed1964]

Some interesting statistics in this article. I especially like the quote "... a third of people would rather clean a…https://t.co/LImQMXOHd4

[Martin Reed @mlreed1964]

What is Customer Centricity? https://t.co/OGVh6N6Wbo

[Martin Reed @mlreed1964]

Accelerating performance through culture change: Lessons from the banking industry https://t.co/HOXdn6EbIM

[Martin Reed @mlreed1964]

@RockFM_ES ¿qué hace bob Dylan en rock fm? Es un cantante de folk.

[Martin Reed @mlreed1964]

What a sensible, clear cut article, but is anyone in big-business marketing listening? http://t.co/hQpb3Xif0O

[Martin Reed @mlreed1964]

@AirEuropa acabo de ver la nueva web. Una página negra para comprar vuelos? No gracias. Demasiado funerario.

[Martin Reed @mlreed1964]

Attending the first Customer Experience Congress 2013 in Madrid. Interesting group of speakers.

[Martin Reed @mlreed1964]

@RaquelSandin Gracias por el enlace. La presentación de Eric era emocionante y evangelical!