@AmazonHelp@amazon for Order # 112-2990967-9188221 On August 3rd I was told I was going to get a refund of $28.25 on the phone and via email now amazon agents are telling me it was a false promise and no refund will be issued. Shame on Amazon for lying about what will happen!!
@AmazonHelp there is no replying. everyone keeps saying they wont honor Amazon's commitments and that wrong information was given. I have an item that is 6k miles from the USA, returning is not an option. I am asking publicly for Amazon to honor their commitments and errors.
@AmazonHelp and any reasonable agent should have just refunded the shipping, I was told sorry it was a false promise. I dont understand what is going on at amazon but this customer service is unacceptable. I did nothing wrong here and amazon is at fault.
@AmazonHelp finally i got an agent who approved it and the notes on the order clearly showed he approved it. When i contacted yesterday asking about the refund of $28.25 for the shippingback to the card on file and the $15 promotional gift card, since i literally spent 5 hours on this
@AmazonHelp I was advised at the time i placed the order that let it go and once it delivered I can get a refund of the shipping. When i contacted in on august 2nd and 3rd i spent 5 hours on chats and phones and no one wanted to honor what amazon said.
@AmazonHelp Once that was approved i was advised to place the order again. However the item no longer had the free international shipping that the original order had since that had been a one day promotion across all sellers.
@AmazonHelp Thank you for taking the time to respond to my twitter post. I placed order 112-2990967-9188221 on July 5th. This was a replacement order since amazon cancelled order 112-0723600-2222621. The original order was cancelled since amazon wanted id verification.
@AmazonHelp and i just got the same reply via the portal. Seriously I am posting publicly about this since Amazon is refusing to honor any commitment and is hurting a customer for something that is Amazon's fault!
@AmazonHelp I sent a reply to the second link when i was logged in. I really hope someone can actually resolve this situation satisfactorily. Amazon not honoring what they agreed to and saying sorry false promises is unacceptable customer service.
@AmazonHelp I appreciate you taking the time to respond but the link you sent is for amazon employees. If you do want to take a closer look please give me another link
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