Modern

Customer communication software for equipment dealers

[Modern @ModernIsCX]

Are your customers happy with the frequency and type of communication they receive during service? Our team put together this free guide with 7 tips for improving customer communication! https://t.co/LFXi19MRSq
#communication #customerexperience #cx #fieldservice

[Modern @ModernIsCX]

MODERN recently spent the day sorting medical supplies with @projectcure to deliver some much needed health and hope around the world! Check them out if you’re looking for a great organization to support!

[Modern @ModernIsCX]

Our team is at AED in Las Vegas this week! Come visit us at booth 1925 and enter to win one of TWO $100 Mirage chips!
#aedsummit #aedsummit2021 #aed

[Modern @ModernIsCX]

Our team put together 5 quick tips to help you improve communication and reduce risk at your dealership. Click to view and let us know if you want to explore how MODERN can help! https://t.co/tbRWO28auM

#communicationiskey #customerexperience #equipmentindustry

[Modern @ModernIsCX]

Do you ignore a lot of phone calls? So do your customers. Texting is a better way to relay important service updates. MODERN helps you do it.
https://t.co/2ceqpkKPjw
#customerexperience #fieldservice #heavyequipment

[Modern @ModernIsCX]

Happy Mother's Day!
#happymothersday #mothersday

[Modern @ModernIsCX]

May the Fourth be with you!
#maythefourthbewithyou #customerexperience #equipmentdealerships

[Modern @ModernIsCX]

MODERN removes the friction from customer communication. Equipment dealers report 6-8% increase in customer satisfaction within 12 months of implementation.

[Modern @ModernIsCX]

Digital estimates are approved in 3 hours on average with MODERN. We looked it up. #NationalScrabbleDay
https://t.co/2ceqpkKPjw

[Modern @ModernIsCX]

MODERN Employee Spotlight: This month, Alex Adams! Alex is a Customer Success Manager located in Arizona. Click below to read more about him!
https://t.co/ihhl54wMAk

[Modern @ModernIsCX]

Next week, we're going to be shining our Employee Spotlight on Alex Adams! Be sure to check back next Wednesday to learn more about another great MODERN employee!

[Modern @ModernIsCX]

About half of the calls received by service departments are repair status checks. By providing timely, proactive, text message updates, those calls can be reduced by 30-50%. Learn more at https://t.co/2ceqpkKPjw

[Modern @ModernIsCX]

Whether it’s answering phone calls, tracking down PO’s, or going on a scavenger hunt to build a case against invoice disputes; leaks in efficiency are slowing down service departments. Here are some tips that can help!
https://t.co/VHyG4oim9P

[Modern @ModernIsCX]

Tomorrow is the first day of Spring! MODERN is here for our customers as many of them move into their busy seasons.
#HeavyEquipment #FirstDayofSpring #CustomerExperience

[Modern @ModernIsCX]

"I like Modern because I can update 5 customers in 1 minute instead of 1 customer in 5 minutes the old way.” - Service Manager, Santa Rosa, CA. Save your employees time and stress with MODERN.
https://t.co/2ceqpkKPjw
#CustomerExperience #FieldService #HeavyEquipment

[Modern @ModernIsCX]

It takes an average of 23 minutes to get back on track after an interruption. Hear how @HeritageTractor approaches reducing phone calls and improving efficiency with MODERN.
https://t.co/4fIzTpq1Oy
#CustomerExperience #FieldService #EquipmentDealer

[Modern @ModernIsCX]

Digital inspections streamline internal processes and can be easily shared with customers. Ditch those coffee-stained paper inspections and differentiate yourself from your competition.
https://t.co/2ceqpkKPjw
#equipmentdealer #fieldservice #customerexperience

[Modern @ModernIsCX]

More and more robo calls are leading to more voicemails. Cut through the noise by texting your customers service updates. Do it the right way with MODERN.
#equipmentdealer #fieldservice #customerexperience

[Modern @ModernIsCX]

Faster customer response times mean faster turnaround times on repairs. Learn how MODERN can help reduce #WIP and grow service revenue at your shop.
https://t.co/EsLbxLzTzB #heavymachinery #fieldservice #equipmentdealer

[Modern @ModernIsCX]

Drive more service revenue by providing photo or video evidence of the needed repairs. When customers can see worn down or damaged parts clearly, they are more likely to say “yes”. https://t.co/EsLbxLzTzB #customerexperience #fieldservice #heavyequipment