@AmenaAhmed Many thanks for reaching out to us regarding your repair! We would be more than happy to look into this for you to provide further update. To do so, I would kindly ask you to contact our team at [email protected] so that they may assist you directly. :)
@SweetcornShiv - Many thanks for your kind review. If you need any further assistance please reach out - we will be more than happy to help! Kind Regards, Janine - The MV Team
@georgieoakford We are so sorry to hear this! All purchases made with MV can be returned within our 100 day returns policy with proof of purchase. Please click here - https://t.co/FDGcVwT7os
@Sayma94809403 Thank you for reaching out. We're sorry to see that you're not entirely happy with the way that your Liberty purchase was received. We'd love to assist, could you provide your details to [email protected] FAO Amy so that we can look to help. MV team x
@alexlvjy1234 Happy Birthday! Have a lovely day and dont forget to sign up to our newsletter as we give a discount code when its our lovely customers birthday! Please click here - https://t.co/hrsg3QFrDh
@Show_Jo I'm really sorry to hear that you did not have a positive experience in our stores, If you can kindly send an email to [email protected] with the subject FAO: Harley. - Harley The MV Team x
@zakrdimitrov Thank you for reaching out. I am sorry to hear of the issues experienced with your Earrings, it's not something that we would expect to see. You can return these to us for repair within our 5 year warranty via our returns portal - https://t.co/FDGcVwT7os MV Team x
@MJAUH2YUL I am so sorry to hear this, I would be more than happy to look into this for you and hopefully get this resolved, please could you hop onto our live chat or drop us an email at [email protected] and we would be more than happy to assist you.
@Alexmandisema @WilsonJevelyn hi there, unfortunately, Royal Mail doesn't have a WhatsApp number currently. If you do need to contact MV directly, you can get WhatsApp us on 02087875777. Team MV x
@abigailsol_ I am sorry to hear this, please do jump onto our live chat platform or whatsapp us with the email address you used to register and we can look into this right away for you so you can start choosing your next beautiful pieces!
@SiobhanBull1 We are really sorry this outcome is not satisfactory for you. As we don't have the piece to assess, this cannot be covered by our 5 Year Warranty. If you change your mind, the offer of 30% off is still available. Please do email us on [email protected].
@timstevens1969 we are sorry that the Customer Care team were not able to help Tim. This bracelet actually has an adjustable slider that glides over the chain to fit you perfectly. All you need to do is move the clasp using the small ball attached. Team MV x