Mono Help

Official support for everything @mono_hq.
How can we help?

[Mono Help @Monohelp]

@Rainedroid Hello there,

Thank you for reaching out!

We have sent you a direct message.

[Mono Help @Monohelp]

@Leykzy_kay Hello there,
Thank you for contacting Mono.
We have responded to you via email.
Kind regards,

[Mono Help @Monohelp]

@Justendy Hello there,

Thank you for reaching out!

We have sent you a direct message.

[Mono Help @Monohelp]

@0xcaas Hello there,
We have sent you a message.
Kindly respond.

[Mono Help @Monohelp]

@ludBAh @Ryybex_shu Hello @Ryybex_shu,

Please send us a dm so we can review why this may be happening.

[Mono Help @Monohelp]

@eniola_merem Hello. Thank you for your message. We have responded to your DM.
Awaiting your response.

[Mono @mono_hq]

In its first year of operation, @sunfi_hq, solar power financing startup, increased the speed of its creditworthiness assessment process by offering solar power alternatives to over 500 customers, enabling these customers to save over 600 million naira in fuel and diesel costs.

They accomplished this by using the Mono Connect and Lookup APIs, to securely access customers’ bank statements and identity information directly from their banks, allowing the SunFi team to more quickly qualify customers for solar financing options.

If you’re building a consumer financing solution and want secure access to verified customer data to power low-risk credit decisions, get started at https://t.co/F8ofxIt0Ur.

[Mono Help @Monohelp]

@IamXcoded Hello there  
Thanks for reaching out to Mono
Our BVN lookup service returns data as updated from your BVN registration.
To update this information, kindly pay a visit to the bank you registered your BVN.

[Mono Help @Monohelp]

@BoMbi_17 Hi, we have processed this refund and your account has already been credited. Please check your bank transactions to confirm this. If you have any questions or need more assistance from our team, kindly message us via DM. Thank you.

[Mono Help @Monohelp]

@mayor_onyebueke @mono_hq How can we help?

[Mono Help @Monohelp]

@adeyemi_malik @mono_hq Yes, the meta was only available on live mode, but we've made changes to make it also available on test mode, thank you

[Mono Help @Monohelp]

@adeyemi_malik @mono_hq Please share a screenshot via DM or here where the "meta" field wasn't returned.

[Mono Help @Monohelp]

@ngozioflagos @MONO Hi @ngozioflagos, Yes, Mono is a fully registered company based out of Lagos, we make it possible for you to fund your grey account using your bank account directly.

[Mono Help @Monohelp]

@BenAklaku @mono_hq Hi Ben, we apologise for this. Could you dm us your email and request, so someone on our team can reach out to you. Thank you.

[Mono @mono_hq]

We did a thing! 🎉

We've just completed a brand identity redesign, and Mono has a new look! 🎨

This new look is inspired by our growth and a firm commitment to access and security, and we are super excited to share it with you!

Meet our new brand! 🌟

[Mono Help @Monohelp]

@itz_japhy @mono_HQ Note: There's a priority for sign ups with company email, that's why it took that long to approve your account.

[Mono Help @Monohelp]

@itz_japhy @mono_HQ Hi there, we've approved your sign up request. Kindly check and let us know if you need help with anything else.

[Mono Help @Monohelp]

@JustChinemerem Account approved. Looking forward to what
you build with @mono_HQ.