@AskCapitalOne Thanks for clarifying. Yes, the issue is the character limit. I did speak with customer service, and while no workaround was offered, I was asked to complete a W9 and submit supporting documents. I was told it would take 10 business days to process.
@AskCapitalOne I’ve verified my ID and just need my middle name fully spelled out to transfer miles to a travel partner. Your reps are telling me it’ll take 10 business days for a non-legal correction blocking a time-sensitive flight redemption. Can someone escalate this?
@AskCapitalOne Hi! Yes, I called back and spoke with another representative, but was told the same thing, that my full middle name can’t be added due to the character limit on the account name. Is there any workaround to have my full legal name reflected?
I’ve submitted ID and spoken to reps and a supervisor. This isn’t a name change, it’s a formatting fix to match my legal name on my passport and British Airways account. Why is there no expedited process for something this simple?
Exciting news! 🔥
We are proud to unveil our new cocktail menu, Trinity. 🍸
Available at Sexy Fish London and Sexy Fish Miami, it will also be popping-up for one night only on March 6th at four host bars across the globe in Cape Town, Cartagena, Sydney, and Seoul. 🌎
@AmericanAir We get the rules. But Your agents didn’t even try to verify if the bag complied with the rule. They didn’t check if the pet was comfortable. In fact, when this happened the pet was actually sleeping comfortably. The agent dismissed the young lady and denied boarding