Mountain Warehouse

Tweeting from MW HQ on news, offers, new products & deals, outdoor advice & tips!

[Mountain Warehouse @MountainWHouse]

@VictorMeldrew17 Hi there, we’re really sorry for the confusion here – we completely understand why this would be frustrating. Prices and promotions can vary over time based on stock, suppliers and current offers, but we appreciate your feedback and will pass this on. Kind regards Team MW

[Mountain Warehouse @MountainWHouse]

@NicTheHunter Hi @NicTheHunter Thank you for reaching out. Unfortunately we don’t sell replacement hoods separately. If you’d like us to take a closer look at this for you, please send us a DM and we’ll be happy to review. Regards Dastan MW team.

[Mountain Warehouse @MountainWHouse]

@stuartroxy Hello I am sorry to hear this please can you send us a DM confirming your order number so I can look into this for you Kind regards Team MW

[Mountain Warehouse @MountainWHouse]

@tjnytjny Hi tjny, Thank you for taking the time to provide your review. It is great to hear of your experience with our Customer Care team and that Michael was able to help you with your enquiry.
Thank you for choosing to shop with Mountain Warehouse! Kind regards, MW Team

[Mountain Warehouse @MountainWHouse]

@supdup_ Hello we have sent you a DM and haven't received a response Kind regards Team MW

[Mountain Warehouse @MountainWHouse]

@kwoade Hello Yes that's correct as long as the Barcode on the receipt has been scanned Kind regards Team MW

[Mountain Warehouse @MountainWHouse]

@liuzongyue Can you confirm you confirm your order number

[Mountain Warehouse @MountainWHouse]

@liuzongyue Hello I am sorry to hear this I will send you a DM Kind regards Team MW

[Mountain Warehouse @MountainWHouse]

We’re aware of fake accounts on X posing as our customer service team. Please only engage with @MountainWHouse and stay alert to messages requesting personal information. For the quickest help, please use our Help Centre. Thank you.

[Mountain Warehouse @MountainWHouse]

@prettyboots Hello I have sent you a DM Kind regards Team MW

[Mountain Warehouse @MountainWHouse]

@prettyboots Hello The store Can accept Ebay returns fulfilled by Ourselves, Can you send me a DM confirming your order number so I can generate a label for you Kind regards Team MW

[Mountain Warehouse @MountainWHouse]

@braid266 Hello I have arranged for the order to be resent to your home address please allow 1-2 days for these to arrive, I have also sent you a free QR code to return the item to us via email I hope this helps kind regards Team MW

[Mountain Warehouse @MountainWHouse]

@braid266 Thank you I can generate a QR code for you would you like me to resend he order to you also? Kind regards Team MW

[Mountain Warehouse @MountainWHouse]

@ForeverAnfield Hello, We’re sorry to hear that. Please DM us or email your order details to [email protected], and our Customer Care team will be happy to help. Mountain Warehouse Team

[Mountain Warehouse @MountainWHouse]

@RiJoManz I am sorry to hear this, I can see my colleagues have arranged for the order to be resent to you Kind regards Team MW

[Mountain Warehouse @MountainWHouse]

@Fede30176681 Hello I am sorry to hear this I have arranged for the item to be resent to you please allow 5-7 days for the order to arrive Kind regards Team MW

[Mountain Warehouse @MountainWHouse]

@EnchantedJuly Hello, I am sorry to hear this. Please can you DM us with your order details, so we can look into this for you. Kind regards, Team MW