Hello! You shouldn’t need to upgrade just to keep working. If you want to stick with Movavi, it might be worth checking what’s causing the crashes first (often it’s version compatibility, drivers, or a specific project/file).
Also, just to mention, Movavi still offers lifetime licenses, not only subscriptions, so you’re not locked into monthly payments.
If you’re open to it, feel free to share what exactly is crashing (on launch, export, certain files?), happy to help you troubleshoot.
Ugh, that sounds exhausting 😞
A couple of quick things that sometimes help:
Open Settings → Preferences → Acceleration and turn off all acceleration options, then reopen the project.
If the project is huge, try splitting it: save a copy and temporarily remove a few clips to see if it stabilizes.
If you want, tell us what exactly stops working (freeze, crash, no response?), and we’ll try to point you to the fastest fix so you can just finish and be done with it! 💙
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Oi!
Prometo que o Movavi não está tentando competir com Mercúrio retrógrado, e muito menos travar seu super computador. Isso não deveria estar acontecendo de jeito nenhum.
Você pode me contar um pouco mais sobre o que exatamente está travando (timeline, exportação, pré-visualização)? Assim, poderemos ajudá-la rapidamente.
Vamos resolver isso juntos!
Hello! We're really sorry you’re running into this, that sounds incredibly frustrating, and it’s definitely not the experience we want you to have with our programs.
To help you out quickly, could you tell us a bit more about what’s happening with the audio (crackling, desync, missing tracks, etc.)?
If it’s easier, feel free to DM us, we’ll check your license and help sort this out together! 💛
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@ProjetoWar We hope our support team has already reached out by now, but if not, please send us a DM with the email address used for your purchase. We’ll check everything on our side and make sure you get help as soon as possible!
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