Midphase Support

Tech genius from Midphase support crew. For company information and comments follow @Midphase.
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[Midphase Support @MPHelp]

We can confirm the Tucows engineering team have now restored all mail services. We sincerely apologise for the inconvenience this has caused our customers. If you have any questions, please contact our support team who are here 24/7 and happy to help.

[Midphase Support @MPHelp]

The Tucows engineering team continues to restore the affected mail services as a matter of urgency. We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for an urgent resolution.

[Midphase Support @MPHelp]

The Tucows engineering team have so far restored 43% of the affected mail services. We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

[Midphase Support @MPHelp]

The Tucows engineering team have so far restored 35% of the affected mail services.

We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

[Midphase Support @MPHelp]

We have been notified by Tucows of an issue affecting email functionality that impacts a small percentage of our customers. Tucows engineers have started to restore services and we will keep you updated on progress. We sincerely apologise for the inconvenience this is causing.

[Midphase Support @MPHelp]

We can confirm the Tucows engineering team has now restored all mail services. We sincerely apologize for the inconvenience this has caused our customers. If you have any questions, please contact our support team who are here 24/7 and happy to help.

[Midphase Support @MPHelp]

The Tucows engineering team have finished recovery of the platform and will now start to restore mail services. They have estimated that all mail services should be back online tomorrow morning.

[Midphase Support @MPHelp]

The Tucows engineering team are completing final data integrity checks. Once that has been completed they will start work to restore mail services. We will notify our customers when that starts and give an indication of when mail services should be back online.

[Midphase Support @MPHelp]

The Tucows engineering team have been performing multiple recovery and repair steps. They are in the final phase of this process. Upon completion, they will begin the final steps to bring the mail services back online.

[Midphase Support @MPHelp]

Due to ongoing mail issues, we are currently experiencing a high number of support requests. If your request is about the email issue please refer to our status page for updates regarding this https://t.co/uatE68gYAg
We sincerely apologise for the impact this may have.

[Midphase Support @MPHelp]

@Midphase @robertharden Your ticket has been updated. Happy to help through the ticket with any further inquiries.

[Midphase Support @MPHelp]

@Midphase @XavierTmccloud Thank you for informing us of this. We are investigating and will take action as appropriate.

[Midphase Support @MPHelp]

@Midphase @amirebrahimnia We were able to find your open ticket, and we have sent you a reply. We're happy to assist you further via the ticket.

[Midphase Support @MPHelp]

@zacxwolf I am sorry to hear you are having problems with the DKIM. Please DM your ticket# and we will make sure you receive a response.
As for our website, it is not down, nor has anyone else notified us it has been down.

[Midphase Support @MPHelp]

@bluebay700 Apologies for the inconvenience. Still following up on this issue and will get a resolution as soon as possible.

[Midphase Support @MPHelp]

@bluebay700 @UK2Help @Midphase Hello looking into the ticket you sent us. Will respond in that ticket as soon as I have more information.

[Midphase Support @MPHelp]

Sorry, @blubay700, I was signed into the wrong account and didn't realize it. Please DM your ticket number here and I will make sure it is resolved.

[Midphase @Midphase]

@bluebay700 We're sorry you're having difficulties. @MPHelp will assist you. Do you have a ticket number we can reference? Thanks.

[Midphase Support @MPHelp]

@seeds_renaiss @Midphase Hi! We are happy to investigate this issue! Could you provide us with a ticket number and/or your domain name so we can start working on the issue! Feel free to reply to this or DM us with that information.

[Midphase Support @MPHelp]

@melissapierce @Midphase @scunharego My apologies, I wasn't able to find what domain this is in regards to. Can you supply the domain name and this will be looked into and resolved ASAP?

[Midphase Support @MPHelp]

@freshbrainco @UK2Help We are sorry to hear that! If you can submit a ticket we will be happy to help look into the issue!