Ravi

[Ravi @MRavi2020]

@JeepIndia Can you please message me as i am not able to send you message @JeepIndia

[Ravi @MRavi2020]

Bought in 2023. Engine Power Loss. Engine Check Light. 10+ Recurrences. 5 Months in the Workshop. Engine Replacement. 200+ Calls. Still No Resolution.

#JeepIndia #Stellantis #KHTPrime #JeepCompass #CustomerExperience #ConsumerRights #Warranty #CustomerFirst #Accountability

[Ravi @MRavi2020]

@JeepIndia Can you send me message . i am not able to send you message. @JeepIndia

[Ravi @MRavi2020]

@Stellantis @Jeep @JeepIndia

[Ravi @MRavi2020]

I simply ask for accountability and the customer care every premium vehicle owner deserves.

Would you consider this acceptable after-sales support from a premium automotive brand?

[Ravi @MRavi2020]

When someone spends nearly ₹28 lakh on a premium vehicle, they expect reliability, transparency, and support when things go wrong.

To the leadership at Jeep India, Stellantis India, and KHT Prime: I am still willing to resolve this matter professionally.

[Ravi @MRavi2020]

Despite repeated escalations, requests for updates, and requests for documentation, I did not experience the ownership, communication, or accountability I expected. This reflects my personal experience.

This post is about accountability.

[Ravi @MRavi2020]

Even after serving a statutory legal notice on 11 July 2026, I have not received a satisfactory resolution.
My experience with the Voice of Customer function at Stellantis India has also been deeply disappointing.

[Ravi @MRavi2020]

Despite all this:
• No one has accepted responsibility. • No one has acknowledged the hardship caused. • No senior representative from Jeep India or Stellantis India has contacted me to discuss a resolution. •

[Ravi @MRavi2020]

I expected proactive communication from Jeep India, Stellantis India, and KHT Prime.
Instead, I spent months chasing updates about my own vehicle.

[Ravi @MRavi2020]

What has disappointed me even more than the recurring fault is the complete lack of accountability.
I have made more than 200 phone calls, sent countless emails, and almost every follow-up has been initiated by me.

[Ravi @MRavi2020]

But the vehicle isn't the hardest part of this story.
During this period, our premature son was fighting for his life in the NICU.

After months of failed repair attempts, the vehicle was returned to us on the very day our son passed away after four months in the NICU.

[Ravi @MRavi2020]

Multiple major components were replaced. • Jeep ultimately decided to replace the entire engine assembly. • My vehicle was driven approximately 3,000 km in the name of "testing" without my knowledge or consent while in the workshop.

[Ravi @MRavi2020]

Here's what has happened:
• Engine power loss and Engine Check Light have occurred more than 10 times. • Every time I was assured the issue had been permanently fixed. • Every time, the same issue returned.

[Ravi @MRavi2020]

In August 2023, my wife and I purchased a brand-new Jeep Compass Model S, trusting Jeep to deliver the premium ownership experience that comes with a premium vehicle.
Instead, since 10 March 2026, my vehicle has remained at KHT Prime, Jeep's authorised service centre Bengaluru

[Ravi @MRavi2020]

Just got to know today that spending money on @zomato gold is useless.
Getting charged more with gold and less with without gold.
And while ordering without gold getting free membership and Rs 100 less. Can someone explain this ?
@zomatocare

[Ravi @MRavi2020]

@anandmahindra Sir i have high hopes from Mahindra when the agency failed to reply in last 5 months. I will really apricate if someone can look into this matter.

[Ravi @MRavi2020]

What a failure from @18002096006 and GN AutoNation Sambalpur for service incompetence. NO standard procedure of work and Zero customer service. Had an issue with bumper replacement and its been 6 month and may be 100 follow up and no result. @anandmahindra

[Ravi @MRavi2020]

@anandmahindra @18002096006 The issue is still not resolved. I expected better responses from at least @Mahindra_Auto side but seems its just like another failure like the agency . Can not get any worse

[Ravi @MRavi2020]

Reached out to @18002096006 4 times in 2 months and never heard from them as well. Spoke to Nilesh from @18002096006 and asked him to drop an email but he hanged up he call
I have reached out to Service person, Service Manager, GM but they all gave no response.@anandmahindra