@Expedia@Expedia, this needs to be made right.
And if you’ve had a similar experience with Expedia, I want to hear your story so that they CHANGE THEIR WAYS
Please repost so this reaches someone who can actually help and so other travelers know what can happen.
I have to call out @Expedia because what!
This is what happened to my mom today is completely unacceptable.
I’m posting this because families deserve better, and I want to know if anyone else has experienced something like this.
@Expedia Here’s what makes this even worse…
We have the confirmation email showing the flight was INDEED changed to United.
But when we got to United…AT THE AIRPORT
They had NO RECORD of the reservation.
How does that even happen?
@Expedia Now we’re being told it’ll cost nearly $900 for a one-way ticket.
@Expedia Why should customers pay for a problem they didn’t create?
This isn’t just frustrating, it’s heartbreaking when you’re trying to get home.
@Expedia We got to the airport at 11:00 AM.
We weren’t late. We weren’t careless.
It’s 4 pm now and we have already spent nearly 3 HOURS on the phone with @Expedia while they kept putting us on hold trying to “resolve” everything while the planes were taking off.