Martin Schilling

proud dad, entrepreneur, European tech ecosystem aficionado, Managing Director Techstars Berlin, Founder Deep Tech Momentum, Ex COO N26, Ex McKinsey

[Martin Schilling @MSchilling__]

@amyrlewin @anisahob The Builder‘s Guide to the Tech Galaxy. Two European authors - 13 chapter authors and 100 international scale up experts gave input. About how to scale startups into a unicorn company. Was published in German and will be published with Wiley this March. https://t.co/zTNLic3UUA.

[Martin Schilling @MSchilling__]

@annakatrein super Kolumne heute im Tagesspiegel, Frau Sauerbrey. Ausgewogen, klug, konstruktiv, zukunftsorientiert. Mehr Investitionen in Educational Technology dafür Rentenerhöhung etwas in die Zukunft verschieben, ist zB ein hervorragender Vorschlag.

[Martin Schilling @MSchilling__]

@vodafoneservice liebes vodafone Team, euer Netz in 12527 Berlin-Grünau ist sehr schlecht. Es gibt hier sehr viele Neubauten - privat und Gewerbe. Wann baut ihr euer Netz in Berlin-Grünau aus und haltet eure Netzversprechen? Siehe Karte unten.

[Martin Schilling @MSchilling__]

Check out my latest article: N26 Service Experience of the Future https://t.co/lxxow6NbUb via @LinkedIn

[Martin Schilling @MSchilling__]

#N26 is now live in the US! Outstanding preparation by our strong US Operations team Abdullah Khan, MBA, Stephanie Balint, Alexander Talkanitsa and supported by our global banking operations team led by Pascal Müller LL.M. Do you w…https://t.co/QKP7df9Yfr https://t.co/Vh02Pweqt0

[Martin Schilling @MSchilling__]

When you measure engagement in a company, customer service often ranks comparably low. At N26 this is different. We see our ��front office“ team as a central pillar of our success. In a mobile bank without walk-in-branches our custo…https://t.co/orO6h5KXH8 https://t.co/w6xuJ3aELV

[Martin Schilling @MSchilling__]

What do you need as Spanish speaking customer who wants to charge back an unjustified transaction? A true expert right away! This is why we as N26 have deployed a so-called „rule-based routine engine“ in our customer service. As of this week customer requ…https://t.co/laFGSSIZhT

[N26 @n26]

Three Leaders. Three Countries. Talking N26. What a week! @alexx_weber @r3sm4a @t_elles
@money2020 @devopsbarcelona @universumglobal #m2020eu #devopsbarcelona19 #UniversumGlobalAwards #fintech

[Martin Schilling @MSchilling__]

Check out my latest article: How to build Resilient Service Operations in “hypergrowing” companies https://t.co/AUZ3P6G7sR via @LinkedIn

[Martin Schilling @MSchilling__]

When I joined N26 15 months ago around 250 colleagues were working with us. Now we have surpassed 850. In January alone, we onboarded half the team we had over a year ago. Are you an entrepreneur who wants to build a bank the world loves to us? Do you wan…https://t.co/sqz4tCxDks

[Martin Schilling @MSchilling__]

I am looking for a senior executive with start-up mentality to elevate our inhouse customer service center in Berlin to global best-in-class. Both permanent or interim. Anyone interested or do you have a recommendation for candidates?

N26 aims to build…https://t.co/5Z2yIQZ07p

[N26 Careers @N26Careers]

2.3 million customers in 24 countries, over 700 employees spanning 50+ nationalities, $300 million in Series D funding round and much more. Want to join the mobile bank the world loves to use in #Berlin, #Barcelona or #NewYork? Apply here: https://t.co/yQsB8rMl2r #N26careers

[Martin Schilling @MSchilling__]

This is how a year should start. With the closure of our latest funding round (valuation of $2.7 billion) N26 is now a unicorn and one of the most valuable technology startups around the globe. An ambitious vision to build the bank of the future, a strong…https://t.co/2BEKnZvgMW

[Martin Schilling @MSchilling__]

The single most important leadership quality is the ability to lean into and presence an emerging future. Well said by #OttoScharmer, I believe. We at N26 try to live this, for example, when fighting issues caused by our hyper-growth. When an error happen…https://t.co/vEqyqbJZ5k

[Maximilian Tayenthal @MTayenthal]

Congratulations @valentinstalf!

[Martin Schilling @MSchilling__]

We know of a bank which has deployed 200 developers for two years to get a chat bot live. It took an N26 team of ten colleagues five months to get our (English) chat bot live. Our fearless Chief Data Officer Gino Cordt showed a very early internal MVP two…https://t.co/iNsDjBTuaK

[Martin Schilling @MSchilling__]

https://t.co/tjLKrXLCr8

[Martin Schilling @MSchilling__]

A couple of weeks ago, we launched a small feature that drove an unexpectedly high amount of requests to our contact center. Not perfect as we are currently investing massively in building a most reliable customer service. We did not dwell in the past loo…https://t.co/QF9hACsI6p

[N26 @n26]

Colorful. Fabulous. Proud. We strutted our stuff at Berlin’s Christopher Street Day—the must-see annual LGBTQIA+ celebration—celebrating the voices of our queer employees.

Hear why #diversity is one of our core values and how that impacts the work we do here at N26.

[Martin Schilling @MSchilling__]

We are aiming to build the most reliable customer service in the European Banking World. In order to get there, we are looking for a (Senior) Training Manager who will lead and expand our training department (leading a 10+ team). You will be integral part…https://t.co/J3Yszap3fz