Dynamics 365

Follow #MSDyn365 for news and updates from the official account for Microsoft Dynamics 365—giving organizations the agility to delight every customer every day.

[Dynamics 365 @MSFTDynamics365]

Announcing new capabilities enabling teams to access Dynamics 365 and Power Platform from within @Microsoft365 Copilot. Users can also experience Copilot and agents from within their applications, keeping context in the flow of work.

[Dynamics 365 @MSFTDynamics365]

One place to start with AI? What your team already knows.

In the latest episode of AI At Your Own Pace, Microsoft’s Rachel Ashby and Kos Srivastava share how service agents can help turn great customer resolutions into reusable knowledge—so your solved cases can help improve what comes next.

Watch the rest here: https://t.co/Y02YA4n85l

[Dynamics 365 @MSFTDynamics365]

Think you’re not ready for AI? What if AI could help handle what's keeping you from being ready?

In this episode of AI at Your Own Pace, Microsoft's Rachel Ashby and Kos Srivastava break down how AI agents take on the routine, long-tail work that piles up—so teams can actually get to the work that matters.

Catch the full episode here: https://t.co/MUalZkehY9

[Dynamics 365 @MSFTDynamics365]

“Always be closing”… or just trying to keep up with everything behind the scenes?

In our last CRM Confessions episode, one rep gets real about what the day-to-day of sales can look like: hours of research, endless notes, deals to track…a lot going on.

But thanks to agentic CRM in Microsoft Dynamics 365, they can get a little extra help—so they can stay focused on the work that matters most.

Learn more + catch up on the series: https://t.co/4DzFjX6Fss

[Dynamics 365 @MSFTDynamics365]

CRM Confessions #2 is here—this time, it’s all about having the right data right when it’s needed, so sellers can stay in the flow of work.

Learn more + watch the full series: https://t.co/YrrskdGOtL

[Dynamics 365 @MSFTDynamics365]

"I don't even remember who I spoke to."

If that sentence hit a little too close to home, this one's for you. There's a better way to sell — Microsoft Dynamics 365 handles the busywork so you can focus on actually closing.

Make the switch: https://t.co/HJmdR2zsia

[Dynamics 365 @MSFTDynamics365]

Agentic CX isn’t the future—it’s here.

Today, we're announcing new agentic CX capabilities across Dynamics 365 and Copilot Studio, including real-time voice agents and new agents across contact center, sales & customer insights.

Learn more: https://t.co/EWnBABmNwk

[Dynamics 365 @MSFTDynamics365]

Read the blog here: https://t.co/kLMtaNyxzB

[Dynamics 365 @MSFTDynamics365]

The future of manufacturing is agentic.

At Hannover Messe 2026, Microsoft is showcasing how agentic ERP in Microsoft Dynamics 365 connects planning, production, and fulfillment so teams can make real-time tradeoffs and execute faster.

This is how frontier manufacturers close the gap between insight and action.

#HM26 #IndustrialAI #Manufacturing

[Dynamics 365 @MSFTDynamics365]

@Microsoft365 Explore what’s taking shape. 👉 Read the blog: https://t.co/t7eoxh0vuv

[Dynamics 365 @MSFTDynamics365]

Announcing new capabilities enabling teams to access Dynamics 365 and Power Platform from within @Microsoft365 Copilot. Users can also experience Copilot and agents from within their applications, keeping context in the flow of work.

[Dynamics 365 @MSFTDynamics365]

@Avanade Learn more: https://t.co/puFC5UiA1e

[Dynamics 365 @MSFTDynamics365]

See how procurement managers can more easily navigate tariff changes and impacts to supply chains with a custom agent by @Avanade.

[Dynamics 365 @MSFTDynamics365]

75% of COOs trust AI for high-stakes work. See how agents and AI can transform organizations at https://t.co/HLPhyFTuvr

[Dynamics 365 @MSFTDynamics365]

Meet shoppers anywhere. Dissolve channel boundaries with agentic AI for retail, powered by Dynamics 365. Learn how https://t.co/HfZA9jE49L

[Dynamics 365 @MSFTDynamics365]

Ready to redefine customer engagement? Visit https://t.co/z8QR3W191T to learn more about the Frontier Firm.

[Dynamics 365 @MSFTDynamics365]

Stop chasing dead ends. Let AI qualify leads while you close deals. Learn more about Sales Qualification Agent in Dynamics 365 Sales: https://t.co/BFMvOfC8DX

[Dynamics 365 @MSFTDynamics365]

➡️ The shift from systems of record to systems of action is here. Organizations that pair data and agents with Dynamics 365 and Microsoft Cloud will lead the way. Get the details in our blog: https://t.co/A7Pn8nlQqt

[Dynamics 365 @MSFTDynamics365]

AI agents turn data into decisions, helping you close deals faster. Frontier Firms are already ahead. Are you?

Learn more: https://t.co/lHKGtdMUAAI agents turn data into decisions, helping you close deals faster. Frontier Firms are already ahead. Are you?

Learn more: https://t.co/lHKGtdMUAAI agents turn data into decisions, helping you close deals faster. Frontier Firms are already ahead. Are you?

Learn more: https://t.co/lHKGtdMUAy

[Dynamics 365 @MSFTDynamics365]

Frontier Firms are redefining business with AI. Copilot now brings role-based solutions for sales, service, and finance—boosting productivity without disrupting flow. Learn more: https://t.co/wFOeFO05pw

[Dynamics 365 @MSFTDynamics365]

Microsoft is named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance. Learn more: https://t.co/vFQlFQ35M0