Shefali Mehta

My Poison: Good books, music, dance & interesting conversations :) Difficult to be boxed into any category. Mercurial and ever changing :)

[Shefali Mehta @MShef]

Been almost 2 hours and there is not a sight of #Jasminesandlas or her team on stage! @bookmyshow you could have just said show starts at 8 instead of 6 if you had no opening acts or this was a planned thing. #badlyplannedconcert #bookmyshow #dreamgirlindiatour

[Shefali Mehta @MShef]

@UberIN_Support what is the reason for charging customers a two way fare for sea link toll when the driver only paid one way and that too via Fastag! And the driver was already at the airport and didn't make a special trip from one end of town to another!
#CustomerServiceFail

[Shefali Mehta @MShef]

@Ladakh_Marathon need contact to connect regarding my application being rejected wrongly. Urgent. Would appreciate the help

[Shefali Mehta @MShef]

@Palmonas have been seeking an update on my refund since weeks! Not only have I got no response from your WA helpline number or customer care despite daily/repeated attempts. Extremely unprofessional and disappointing @ShraddhaKapoor

[Shefali Mehta @MShef]

@shukla_tarun @airindia @HarperCollinsIN @HarperCollins @AirIndiaX @airvistara @Airbus @tatatrusts @Boeing @MoCA_GoI @AAI_Official Hearty congratulations, Tarun on your book! Am sure it will make for a fantastic, insightful read esp after all the deep diving and "expose" you have been doing for decades :) can't wait to get my hands on it.

[Shefali Mehta @MShef]

@MumbaiPolice @MumbaiPortTrust @mieknathshinde do Mumbai private car owners have to pay #tolls at Sewri Mumbai port trust road. Is that legal? How are we #tollfreemumbai then?

[Shefali Mehta @MShef]

@AjioCares how does one connect to your customer care desk? You'll cancelled my exchange request stating the issue is at ur end & have not refunded money yet. It's been over 10 days. Ur chatbot directs me to ur call centre & they direct me back 2 ur site 4 seamless experience?!

[Shefali Mehta @MShef]

@AkasaAir can u really tell us what is happening? 5.05 pm flight is still waiting take-off. Rescheduled to 7.05 pm, then 8.20 pm and later to 8.40 pm. And now, after boarding, we are stuck in flight 4 over 25 mins while I type this w/ no clarity on when we will finally take off.

[Shefali Mehta @MShef]

@AkasaAir received a message half an hour before the flight (QP 6524) take-off that it has now been delayed by over 2 hours! How is that fair to passengers who are at the airport over 2 hours prior for a 5 pm departure ... And when asked for reason, ground staff has no visibility

[Shefali Mehta @MShef]

Any1 else having issue with their @reliancejio fibre connection? Bills r higher than rate shared,customer service is horrible 2 say d least & clearly they try to ensure that u continue w/ them by not making their cancellation policy upfront! Never taking another #jio service.

[MSL India @MSLGROUP_India]

In 10 days post-Union Budget presentation, conversations around it recorded over 2,96,000 mentions from 63,000+ unique authors.

We analyzed the reactions of media, CEOs & other stakeholders across themes and sectors: https://t.co/Zxyrk5u3kh

#MSLMagnify #UnionBudget2023

[MSL India @MSLGROUP_India]

Stay ahead of the game! Check out the top 10 content trends to watch out for in 2023, including executive voice, video, and AI copywriting.

Read more here: https://t.co/XrIoPZGXDO

#ContentTrends #ContentMarketing #BrandBuilding

[Shefali Mehta @MShef]

Anyone else being harassed by @StanChart_India credit card agents? Despite repeated requests to drop my number from their lists, have multiple people calling through the day! Wtf is that? #consumerprotection @consumerforum_

[Shefali Mehta @MShef]

@nehagupta1982 @MyNykaa No; spoke to their customer care who were horrible to say the least. One had the temerity to hang up on me and this on top of her trying to convince me throughout how I didn't understand the offer and hence it didn't apply to me! #CustomerExperience @consumerforum_

[Shefali Mehta @MShef]

Any1 else duped by @MyNykaa Diwali Dhamaka sale; order INR 699/- & get free So Matte lipstick.Customer care (horrible service) 1st tells me offer doesn't apply to me & aftr proving to over 2 agents I am right, get INR 300/- voucher for lipstick worth INR 399/! #consumerprotection

[Shefali Mehta @MShef]

@myntra I dont need any more call backs.There is no satisfactory resolution & ur managers r clueless abt someone else having called with exact same spiel. Its #fraudulent to charge consumer without calling out #shippingcharges right at the start or on invoice. @IndiaConsumers

[Shefali Mehta @MShef]

#myntra this is what I sent as a complaint and the response from your #customercare just blew my mind! And you'll have decided to mark my complaint as resolved so I cannot even reply!

[Shefali Mehta @MShef]

@myntra @IndiaConsumers @TheMumbaiMirror @htTweets @IndianExpress @IndianConsumerF @TOIMumbai They not only refused to reimburse the wrongful charge, but deleted the entire complaint trail mail! #myntraa @IndiaConsumers @consumerFRAUD @TheMumbaiMirror @TOIMumbai @htTweets @IndianExpress

[Shefali Mehta @MShef]

@myntra @IndiaConsumers #consumercomplaint @TheMumbaiMirror @htTweets @IndianExpress @IndianConsumerF @TOIMumbai

[Shefali Mehta @MShef]

@myntra Yr customer agent called post to tell me ull hv charged shipping without calling it out during booking & "regret it but will not be able to correct tht! Plz explain how can u add charges after?! &, he ended the call after delivering his "regret" when I told him I don't accept!

[Shefali Mehta @MShef]

@myntra Honestly, none of these "case managers" r capable & only thing I've heard in every call bk is ull r looking into it & will get back! Please ensure overcharged amount is reimbursed within next 48 hrs max; anything else is a waste of my time; done going round & round since days