Doing to your brand what Dyson did to the vacuum cleaner...Font of all Knowledge/Knowledge of all Fonts...Can you knock a typo if it uses the most amazing type?
having done a bit of googling around our problem it is quite obvious we are not the only company to come across this.
I look forward to a prompt response @stripe
@stripe several emails sent to 'Support' team since last Saturday.
Jim in support said that I would be contacted by the Support team after my query. Three requests from me later and still no response.
Please can you either get someone in Support to contact us or have someone senior to investigate so we can get this fixed or move on to payment provider that actually works with their customers to deliver a good service.
I am pretty underwhelmed at the support being offered,
with a card (which they are obviously doing to stolen card usage).
Implementing a rule to prevent anything less than our smallest package (9.99) would make this an un-viable option for hackers but I have also had no response to that question.
Our business account, After I Am Gone Ltd has had our account frozen with the "Your business does not meet our Terms of Service" message which I would like to dispute.
I requested assistance to implement rules which would prevent hackers from using our API to make small payments
Statements for every card has been sent multiple times it’s just a broken process if you keep requesting the same information. You are meant to be at the bleeding edge of technology!
@AmazonUK urgently need access to account for invoices. You have blocked account AGAIN! All statements, Billing statements, ID sent multiple times! What is the problem this is ridiculous. Money taken from account but goods not sent since account blocked. Sort this ASAP.
@AmazonUK why can you not sort the issue? How many times do I have to send issues? Keep calling customer service who say nothing can be done because the account is suspended! You need to sort this out ASAP. Over 3 weeks of sending the same statements over and over again! Not good
@AmazonUK We called the number as per the link you sent to no avail! How can you cancel someone’s account t if all payments are made and evidence of payment authorisation has been provided?
@amazon@AmazonUK why is it my account is continually getting suspended. I am sending supporting business documents which are under the 15mb limit which will not upload!!! Customer services say there is no other way to send documents other than the upload link! Surely Email???
@AmazonUK linked to the account how can you simply shut it down?
There has never been any issue with payments.
I do not wish for my account to be closed and am happy to provide payment statements for all cards linked and purchases made.
Please let me know how this matter can be resolved.
@AmazonUK understand why we got the response below.
We need to have access to our account so that we can view orders placed and invoices and check off any returns (as all orders have been cancelled) and also to check our Prime subscription Fire tablet subscription and PHOTOS that are all
@AmazonUK We use various cards to make purchases on Amazon however our account was suspended we were asked to submit a billing statement for just one card ending in 1007 which we did. The address, the name, the last 4 digits of the card were all visible on the statement therefore we dont
@AmazonUK Statement that you required??? There has been no issue with my payments over the last 20 years of using Amazon only since a new credit card was added and the accompanying documentation sent as requested! This is totally useless. I NEED TO SPEAK TO SOMEONE ABOUT THIS!
@AmazonUK Thanks week 3 and I was able to upload the documents successfully. However I have just received an email stating that the account has been closed!!!! WTF is going on @AmazonUK this is absolutely shambolic. Why am I not able to purchase and pay for goods after sending a copy of