Sue Nabeth Moore

Partnering international companies to define and refine their win-win customer success organizations.

[Sue Nabeth Moore @Nabeth_1]

I just voted for the customer success thought leaders 2023. You still have to the 2nd October to cast your votes and express your thanks to those pros helping to move our profession fowards. 🤗
https://t.co/y0r2tQHM5e

[Sue Nabeth Moore @Nabeth_1]

It's my favourite time of year when Spring is in the air!

A few days ago, Elliot Ghnassia wrote a post about analogies. I mentioned that I love anologies and so here's a relaxing post to get us into a weekend mindset equating grow…https://t.co/isYczAsAXs https://t.co/MFMhS3eZFU

[Sue Nabeth Moore @Nabeth_1]

Ouf! Engage Paris le 7 juin a été un “festival” (poke Hadiyah Ouardiri ⚡️) de professionnels de customer success, se réunissant pour partager et faire grandir ensemble notre super métier. 💗

J’ai eu le privilège de porter 4 chapeaux: 👒
1) Co-organisat…https://t.co/8pGFWoEHw2

[Sue Nabeth Moore @Nabeth_1]

This is an interesting survey to take for anyone in customer success. Thanks Bryan Hochstein. :) https://t.co/4aVnAIMZ0c

[Sue Nabeth Moore @Nabeth_1]

Becky Reczinski is #hiring a CSM. Know anyone who might be interested? https://t.co/MBNVrdBomD

[Sue Nabeth Moore @Nabeth_1]

Thanks my friend @iriteizips for inviting me to your CSM Practice podcast to share my thoughts about customer success metrics and value framework: Activity Metrics and Performance Metrics (A.M.P.M.).

As always, I loved our conversation, this time about…https://t.co/1eODMMZdRR

[Sue Nabeth Moore @Nabeth_1]

If you haven't already seen, the short list for the Customer Success Excellence Awards Americas has been published! What a list it is and bravo to all those shortlisted. 🎉

Winners will be announced live at our awards ceremony on May 17th in San Francis…https://t.co/WrWdpTuiVq

[Sue Nabeth Moore @Nabeth_1]

C'est toujours un grand plaisir de se retrouver avec la communauté passionnée de customer success. 👋

Un grand MERCI à Mélanie Cazals et son équipe de Sendinblue d'avoir accueilli si chaleureusement cette 44ième édition du meetup le 26 avril. Le sujet -…https://t.co/RviwBDL1SK

[Sue Nabeth Moore @Nabeth_1]

This is going to be an insightful webinar on the topic of optimizing the B2B engagement journey. Thanks in advance to the executive panelists for sharing their insights and to SAS for partnering this European Customer Experience Organization (ECXO) initia…https://t.co/PJqxNHqwS0

[Sue Nabeth Moore @Nabeth_1]

Good news for those who wanted to nominate their customer success peers in the Americas for the Customer Success Excellence Awards! The deadline for the nominations has been extended to this Friday 14th April.

If you'd like to nominate your amazing coll…https://t.co/Bch88bzmrI

[Sue Nabeth Moore @Nabeth_1]

I know there are some fabulous customer success pros doing amazing things to move the needle forward. Now's the time to recognise their achievements!

Customer Success Excellence is the world’s first awards program dedicated to customer success, culminati…https://t.co/sabtVycAe3

[Sue Nabeth Moore @Nabeth_1]

Thanks @neilcdavey and the https://t.co/OoaDT0AsAx team for this interesting report with insights and statistics on the challenges and trends of customer experience leaders in our current challenging times.

Thanks also for the invitation to include mem…https://t.co/wjcmptLwkl

[Sue Nabeth Moore @Nabeth_1]

Lorsque les professionnels de customer success et de l'expérience client rejoignent leurs forces, un tandem gagnant est créé!

Le European Customer Experience Organization (ECXO) a le plaisir d'inviter Ziad Nakad (SVP Customer Success) et Isabelle Hervou…https://t.co/NFkWnp3j0F

[Sue Nabeth Moore @Nabeth_1]

Product adoption should be owned by customers as a prediction of their future successful outcomes.

Thanks Prithwi Dasgupta and the SmartKarrot team for inviting us to discuss one of our favourite topics!

#customersuccess #useradoption #changemanagement https://t.co/7Oj9prtLHo

[Sue Nabeth Moore @Nabeth_1]

We just saw “Everything, Everywhere...” sweep the Academy Awards and now it’s time for the customer success profession to celebrate the awards for "everything CS" and "everywhere in the Americas"!

There are some fabulous CS pros doing amazing things to…https://t.co/VCGOqq98Ds

[Sue Nabeth Moore @Nabeth_1]

This is a wonderful opportunity for a CS director based in the USA (south East region preferred) for a remote role at Planview, Inc.! Cherry on the cake? You get to work with @konradflorczak. 😁

#customersuccess #csjobs https://t.co/HKFcUt5g7g

[Sue Nabeth Moore @Nabeth_1]

If you or someone you know has taken steps to drive great results in the field of customer success, this is your opportunity to showcase your/their achievement. The Americas Customer Success Excellence Awards are now open. Nominations close on April 7th.…https://t.co/1I7X5alNiE

[Sue Nabeth Moore @Nabeth_1]

Thanks for inviting us Prithwi Dasgupta and the SmartKarrot team to discuss change management and customer success. 😀 We really enjoyed our discussion!

#customersuccess #changemanagement https://t.co/ZcyHl47XiZ

[Sue Nabeth Moore @Nabeth_1]

Selon Gartner, d’ici 2025 les communautés clients B2B seront “LE point de rencontre”: pour les clients à interagir avec leur fournisseurs, d’autres clients et tout l’écosystème du fournisseur afin d’accélérer les objectifs respectifs.

C’était lors du mee…https://t.co/FatjASuYBt

[Sue Nabeth Moore @Nabeth_1]

It's wonderful to witness the pioneering spirit of customer success professionals!

2022 saw the initial celebration of the Customer Success Excellence Awards in EMEA and I was able to see first-hand the innovation and achievement of the candidates, those…https://t.co/uNXWVdmb9J