Napoleon

Innovation Built Better
Grills, Fireplaces & HVAC

[Napoleon @NapoleonProduct]

@roze_casey @CarrieRoeder Thanks for sharing your experience! We're pleased to hear you've had positive interactions with our Customer Solutions team and that you're enjoying your fireplace. We appreciate you taking the time to share your feedback and being part of the Napoleon family.

[Napoleon @NapoleonProduct]

The perfect place for fall lounging and game days! 🍂⁠
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This beautiful hearth features our S-Series Wood Fireplace Insert Napoleon Fireplace, making this the go-to place to hang out this fall & winter!

Thanks so much for sharing such a beautiful shot @roze_casey!

[Napoleon @NapoleonProduct]

@CarrieRoeder @ClassicStoves Submit a claim through our warranty portal so we can investigate further. 2/2

[Napoleon @NapoleonProduct]

Our Napoleon Fireplace steals the show in this stunning living space with breathtaking views 😍🔥

Beautiful install was done by @classicstoves 👏 Thank you for sharing!

[Napoleon @NapoleonProduct]

@CarrieRoeder @ClassicStoves We're sorry to hear that, Carrie. We'd like the opportunity to learn more about your experience. Please send us a DM with your model details and a description of the issue, or reach out to our Customer Solutions team through live chat at https://t.co/U7ivmnrYo1 or 1/2

[Napoleon @NapoleonProduct]

@ChrisBarberi Hi there! Please use the link below to submit a claim for warranty for a replacement temperature gauge. The gauge should not be doing any sort of bouncing!

https://t.co/UQ0xBNm6dS

[Napoleon @NapoleonProduct]

@Noviceadvisor @JohnOlthuis @ShaziGoalie @NapoleonHC complete home comfort solution. We always recommend working with a qualified HVAC professional to determine the best setup for the home and region 2/2

[Napoleon @NapoleonProduct]

@Noviceadvisor @JohnOlthuis @ShaziGoalie @NapoleonHC Thanks for the question. During defrost cycles, the system temporarily shifts operation to remove frost from the outdoor unit. Depending on the system configuration and climate, homeowners may choose to pair a cold-climate heat pump with supplemental heating as part of a 1/2

[Napoleon @NapoleonProduct]

@do73253 @JohnOlthuis @ShaziGoalie @NapoleonHC Canadian conditions, and many homeowners pair them with other heating solutions as part of a complete home comfort system. We appreciate the conversation and your interest in Napoleon products! 2/2

[Napoleon @NapoleonProduct]

@do73253 @JohnOlthuis @ShaziGoalie @NapoleonHC Thanks for sharing your perspective. Every home and climate is different, which is why it's important to work with a qualified HVAC professional to determine the right heating solution for your needs. Our cold-climate heat pumps are designed to operate in a wide range of 1/2

[Napoleon @NapoleonProduct]

@JohnOlthuis @ShaziGoalie @NapoleonHC experience and support Canadian manufacturing. 🔥🍁😊 2/2

[Napoleon @NapoleonProduct]

@JohnOlthuis @ShaziGoalie @NapoleonHC Thank you for the support and for choosing Napoleon! We're proud to be a Canadian-owned company and are thrilled to hear you're enjoying our furnaces, air handlers, cold-climate heat pumps, and, of course, our BBQs. We truly appreciate you taking the time to share your 1/2

[Napoleon @NapoleonProduct]

@IanAltman port consistently showing low, and will reach out directly with troubleshooting steps and a recommended solution. We appreciate your patience and look forward to helping get this resolved. 3/3

[Napoleon @NapoleonProduct]

@IanAltman your concerns along with your full shipping contact information, phone number, email address, and grill serial number to [email protected]. Our Technical Specialist team will review the details, including the low temperature concerns and the issue with the third probe 2/3

[Napoleon @NapoleonProduct]

@IanAltman verify proper pressure and ensure the installation meets local codes. 2/2

[Napoleon @NapoleonProduct]

@IanAltman . Did you have your P665VXRSIBNSS installed by a licensed gas technician, or is it connected to an existing gas line? Long gas runs, undersized piping, or multiple appliances on the same line can reduce gas pressure and affect grill performance. A certified gas technician can 1/2

[Napoleon @NapoleonProduct]

@akrasia75 Our product categories. We value feedback like yours and will certainly share your comments with our team 2/2

[Napoleon @NapoleonProduct]

@akrasia75 We appreciate your support for Canadian manufacturing. While not all of our furnace models are manufactured in Canada, Napoleon is proudly a Canadian company headquartered in Barrie, Ontario, and we continue to invest in Canadian operations and manufacturing across many of 1/2

[Napoleon @NapoleonProduct]

@RachelMHarris experienced 3/3

[Napoleon @NapoleonProduct]

@RachelMHarris folder to see if that confirmation was received. You can also reach our team through our live chat for assistance. If you have a case number, please send it to us in a direct message and we'll be happy to look into it further.

We apologize for the delays you've 2/3