Naresh Purohit

[Naresh Purohit @Narya070488]

@MSEDCL When we say as soon as possible what's the tentative ETA for restoration as it's been almost 03 hrs there is no electricity.

[Naresh Purohit @Narya070488]

@MSEDCL Power supply has been unavailable for over 2 hrs and der is still no update from your team. Complaint already registered: #0000041471606.
Residents are facing significant inconvenience. Kindly treat this as urgent and provide an update on the cause of the outage
#PowerCut

[Naresh Purohit @Narya070488]

@AmazonHelp Your social media team is providing same updates over email without any resolution but don't worry I have reached out to Daikin and they helped me out instantly not like you who keep fooling customers @DaikinIndia thank you for your support

[Naresh Purohit @Narya070488]

@AmazonHelp
@amazonIN AC delivered on 19 June. Installation was scheduled for 20 June (10 AM–6 PM), but no technician contacted me. The assigned technician even rejected the job saying he wasn't aware of it. I've called Amazon Customer Care 4 times today.

[Naresh Purohit @Narya070488]

@DaikinIndia Hi Daikin team thank you for your response your engineer has already contacted me and service is scheduled now that's what it's called customer service which @amazonIN has forgotten completely

[Naresh Purohit @Narya070488]

@AmazonHelp Again you guy's started providing scripted response as I said in previous tweets I have already contacted Amazon customer Care 7 time's but nobody is ready to provide solution please stop providing same responses instead try to solve the issue @amazonIN

[Naresh Purohit @Narya070488]

@AmazonHelp My simple question is if you womt be able to help on social media then why you guy's are wasting time from last 24 hrs on social media with false promises issue is not yet resolved and no one your team has contacted via email or via call @amazonIN

[Naresh Purohit @Narya070488]

@AmazonHelp Sorry but I am playing this games from last 24 hrs and already appken to customer care 7 time's but nobody is interested in solving the problem you guy's are least bothered will raise a consumer complaint regarding this issue now @amazonIN

[Naresh Purohit @Narya070488]

@AmazonHelp Your team didn't sent a single email till now and if this is the case why you were wasting Time on social media from last 24 hrs @amazonIN

[Naresh Purohit @Narya070488]

@AmazonHelp This proves that Amazon was replying blindly on my tweets since last 24 hour's and now suddenly they are asking to communicate on e-mails people should know how worst Amazon is becoming day by day hence I will keep posting tweets over here @amazonIN

[Naresh Purohit @Narya070488]

@AmazonHelp As expected today's day's also passed but no one from technician team contacted me for installation, 24 hrs passed from ETA provided but still there is no concrete update from Amazon including reason for a delay just for a simple installation @amazonIN @consaff @jaagograhakjago

[Naresh Purohit @Narya070488]

@AmazonHelp If this is the best you can provide than what could be the worse from customer's perspective this is the worst Amazon is providing @amazonIN @jagograhakjago please look into this matter and let me know how to file a legal complaint for this issue against Amazon

[Naresh Purohit @Narya070488]

@AmazonHelp @amazonIN As I said stop giving same response again and again Amazon is ready to refund the amount but not interested in providing service's for which they have already charged what kind of scam is this @DaikinIndia

[Naresh Purohit @Narya070488]

@AmazonHelp @amazonIN @AmazonHelp your customer care executive is asking me for refund but you guy's cannot complete a simple installation so ridiculous

[Naresh Purohit @Narya070488]

@AmazonHelp No you are not understanding the concern at all or else you would have provided resolution instead of running the same script to wait @amazonIN @DaikinIndia your brand name is on stake due to Amazon services

[Naresh Purohit @Narya070488]

@AmazonHelp No I haven't received any email from Amazon and still Amazon is not able to resolve the problem after multiple follow ups @amazonIN

[Naresh Purohit @Narya070488]

@AmazonHelp @amazonIN I have already waited beyond the scheduled installation window and contacted support multiple times. I need action, not repeated assurances

[Naresh Purohit @Narya070488]

@AmazonHelp Disappointing that even the social media team is giving the same scripted response and asking me to wait another 48 hours instead of providing an actual resolution.
@amazonIN

[Naresh Purohit @Narya070488]

@AmazonHelp @amazonIN What's the point of promising installation timelines if neither your service partners nor your customer support teams take responsibility? Customers should not have to spend an entire day chasing updates for a service that was already scheduled.