Natalie Brunt

[Natalie Brunt @NatalieBrunt]

No words for this place 😍#whitehavenbeach @ Whitehaven Beach, Whitsunday Island https://t.co/VVKH9d3Hlo

[Natalie Brunt @NatalieBrunt]

@British_Airways We have been here an hour 20 minutes not a single person has checked in! Not even those without checked in bags

[Natalie Brunt @NatalieBrunt]

@British_Airways and now a big group of us have to stay in the airport overnight making our original 3 hour trip from Gatwick into an over 24 hour journey with no guarantee we will even make it to our destination. Disgusting

[Natalie Brunt @NatalieBrunt]

@British_Airways Clearly it’s not going to be something you resolve over social media but the only way to get a response is to contact on here and call you out! You should be helping these staff who are not your employees with getting us through! This is insane

[Natalie Brunt @NatalieBrunt]

@British_Airways We have spoken to the airport staff they are the only ones trying to help us! They are trying to get support from you to sort out the baggage tags and it’s your problem they are not getting the help they need! We have been waiting over an hour now, this needs escalating

[Natalie Brunt @NatalieBrunt]

@British_Airways We have been awake for over 24 hours now with our last hot meal yesterday morning. This is wholly unacceptable it should have been a smooth process this morning, we are the only BA flight at the airport what is the problem???

[Natalie Brunt @NatalieBrunt]

@British_Airways Oh don’t you worry we all will be writing scaving reviews… 45 minutes we’ve waited now no one has checked in. Will the plane wait for us or just leave us stranded?

[Natalie Brunt @NatalieBrunt]

@British_Airways Please tell me why we are now waiting 35 minutes waiting to get a boarding pass because the staff can’t figure out how to sort checked bags??? We’ve slept on the floor of the airport with broken sleep of about an hour and now we’re stuck queueing AGAIN with no info. AWFUL

[Natalie Brunt @NatalieBrunt]

@British_Airways We were also told there would be no food vouchers given and no food at hotel nor any vouchers in the morning.

[Natalie Brunt @NatalieBrunt]

@British_Airways They could not guarantee this for us so no we are stuck at the airport without any confirmation of our return flight. The email received said our flight was diverted and to wait further news…

[Natalie Brunt @NatalieBrunt]

@British_Airways This mean we would have 2 hours if that at the hotel before having to do another 2 hour journey to the airport. Also the 2 hour journey was a lie it took 2 hours 30 minutes for those who went. The rest of us didn’t think it was worth the risk and hotel staff advised against going

[Natalie Brunt @NatalieBrunt]

@British_Airways @British_Airways you have also dropped us off at an airport that has not one single BA representative as you do not operate out of Bari, Italy..,?

[Natalie Brunt @NatalieBrunt]

@British_Airways @British_Airways you’ve also not even bothered to send us official confirmation of our flight leaving tomorrow, we’ve been told it’s 8am but no text or email confirming this so we have no idea when check in will be, or where we will even go to check in…

[Natalie Brunt @NatalieBrunt]

@British_Airways You have not offered us anything, apart from a flapjack that I cannot eat due to intolerances. There was a shot of water each but you did not make any announcements to tell people there was water available. No drinks or food vouchers I’m stuck in an airport with nothing.

[Natalie Brunt @NatalieBrunt]

@British_Airways I’ve not eaten since 6am, food provided on plane was a small “flapjack” not taking into account those with food allergies and even to this point been told my flight to destination is at 8am but no official confirmation of this?Honestly so appalled I expect more.

[Natalie Brunt @NatalieBrunt]

@British_Airways was a hotel that would be a 4 hour round trip from the airport putting me at risk of missing the onbound flight to Croatia. There’s been no communication, rude staff members and elderly people & children endlessly waiting. Honestly so appalled this is vile.

[Natalie Brunt @NatalieBrunt]

@British_Airways I am so appalled by the service I have received from you. I’m stranded in Italy after leaving over 12 hours ago, no water offered, no food, no vouchers and all you offered after 6 hours of waiting (4 hours of this on a hot plane with no supplies) 1/1

[Natalie Brunt @NatalieBrunt]

@O2 How long is asap? It’s now been 4 hours

[Natalie Brunt @NatalieBrunt]

@O2 can you please respond to my dm that I sent over two hours ago. I am stuck abroad with no access to the internet even though it says I have 3G can you please help me.