Nathan Labadie

[Nathan Labadie @NaterLabs]

Reminder: please don’t attempt to use LinkedIn as Facebook while Facebook is down. You’ll survive the next few hours.

[Nathan Labadie @NaterLabs]

@MBonvoyAssist Thanks. I’m constantly on the road for work and have always stayed with Marriott due to status. I understand it happens, but I didn’t even bother arguing when the response was “no big deal, we do treatments once a month” like someone forgot to stock the in-room coffee.

[Nathan Labadie @NaterLabs]

I’ve been a @MarriottBonvoy and @Marriott member for as long as I can remember. I didn’t expect to see a giant cockroach crawling across my floor at the AC Atlanta Midtown. Also didn’t expect the “no big deal” response from the front desk, which is somehow more concerning.

[Nathan Labadie @NaterLabs]

@opiemsith1 You can also do a search for “Comcast technical operations supervisor” + location and it’ll work. No idea how large the regions are though.

[Nathan Labadie @NaterLabs]

@Xfinity and @XfinitySupport, this is what I'm currently dealing with. Your service drops for the entire street 3-5 times a day. Your techs acknowledge it's a problem, yet the response is to keep sending tech to my house which you've already verified is not the problem. WTF.

[Nathan Labadie @NaterLabs]

@opiemsith1 Nothing super fancy. I got a first name from the guy that came out, and then took it from there on LinkedIn. Did that plus “technical supervisor” and it came up. FYI they’re still sending out trucks since it hasn’t been fixed completely.

[Nathan Labadie @NaterLabs]

@opiemsith1 Yeah, I wish they could clone that guy and put him in charge of everything. Him and the tech were great. I'm going to figure out how to give him props since they need more people like him.

[Nathan Labadie @NaterLabs]

@opiemsith1 The problem is that I've had 3 techs out here over ~3 months for the same reason, and I've canceled 2 other appointments since someone in support said the tech wouldn't be able to fix the line issue. So now I'm back to taking time off work to meet this "3 in 30" requirement.

[Nathan Labadie @NaterLabs]

@opiemsith1 Yep, already got that covered. The conversations with @XfinitySupport are borderline insane though. "Yes, we all agree there is something wrong with the line feeding the street, but we need to send a tech to your address at least 3 times in 30 days at 2 hours a time."

[Nathan Labadie @NaterLabs]

Compared to the abysmal customer support from Xfinity, I'd like to demonstrate the other end of the spectrum: @protectli. One of my firewalls was acting up. This was their response. No hassles or headaches. Nice job!

[Nathan Labadie @NaterLabs]

@LoganMyers144 @Xfinity Yeah, it’s nuts. At one point I stopped to re-read the texts because I thought it might be a bot. I’ve been dealing with this for months.

[Nathan Labadie @NaterLabs]

@Xfinity has a problem where our entire street goes down 3-4 times a day for 5-15 minutes at a time. We've been reporting it daily for almost 2 months. This is what a conversation with support looks like. Insanity. #comcast #xfinity #outage

https://t.co/z13mKmGX9x

[Nathan Labadie @NaterLabs]

Kuma also substitutes for a pillow. https://t.co/8b9Y9bNiKN

[Nathan Labadie @NaterLabs]

I figured out how to fix the keyboard. https://t.co/pJLHc3ZOO4

[Nathan Labadie @NaterLabs]

Drinking problem. https://t.co/LrrEWGEBYf

[Nathan Labadie @NaterLabs]

My street turned into Silent Hill this morning. https://t.co/W0PKgpxLfL