National Grid MA

Our team is available Mon—Fri., 9–6 EST. If you suspect a gas leak or have an electric emergency contact us 24/7 at or 911.

[National Grid MA @nationalgridMA]

@Steisija013 Hello, for further assistance, please give our team a call: 1-800-322-3223.

[National Grid MA @nationalgridMA]

@thookunfiltered Hi there. How can we help you today? If you need help with any account information. Can you please include in a direct message with your first and last name, account number, full address, and email address on the account? Thank you.

[National Grid MA @nationalgridMA]

@soylg4u for text message alerts. 2/2

[National Grid MA @nationalgridMA]

@soylg4u Hi there. Thank you for letting us know. Can you please provide us with your full address in a direct message, including city and state so that we can check in on your outage restoration time? Alternatively, you can also check our outage map for updates or text REG to 64743 1/2

[National Grid MA @nationalgridMA]

@efinch7 Hi there. We understand your frustration, as there's never a good time for an outage. Can you confirm if the power has been restored? If not, please send us a direct message with your full address. Thank you.

[National Grid MA @nationalgridMA]

@trishbradle Hi Trish. Can you confirm if the power has been restored? If not, please provide the full address in a private message. Thank you.

[National Grid MA @nationalgridMA]

@LtColumbo7107 We’re very sorry for your loss and understand how overwhelming this time can be. Our Customer Advocates are here to help and can be reached directly at [email protected].

[National Grid MA @nationalgridMA]

@xmike87 Hi Mike. We understand your frustration, as there's never a good time for an outage. Can you confirm if the power has been restored? If not, please provide the full address in a private message. Thank you.

[National Grid MA @nationalgridMA]

@BP1927 Hi there. We're happy to look into the outage for you. Can you please send us a direct message with the full address? Thank you.

[National Grid MA @nationalgridMA]

@Workn4ALivin Hi there, we apologize for the long hold times and would be happy to help. Can you send us a direct message with more information? Thank you.

[National Grid MA @nationalgridMA]

@getman30807 Thank you for that information. We're showing the reason for the outage is a downed wire. Currently, the estimated time of restoration is 12:00pm today.

[National Grid MA @nationalgridMA]

@bostonbella You're very welcome.

[National Grid MA @nationalgridMA]

@ejhukkanen Hi Eric. We understand your frustration, as there's never a good time for an outage. Can you confirm if the power has been restored? If not, please provide the full address in a private message. Thank you.

[National Grid MA @nationalgridMA]

@Aditya26248 Hi, please send us a DM with your name, account number, and the address associated with the account. Thank you.

[National Grid MA @nationalgridMA]

@OhhDonnie Hi. To further assist with this, we need your account info.

[National Grid MA @nationalgridMA]

@EdHill63367243 If you could please resend the information here. We are unable to locate any information from a different chat, if you could also include a phone number.

[National Grid MA @nationalgridMA]

@EdHill63367243 Hi Ed. We would certainly be happy to look into this for you. Can you please send us in a private message with your first and last name, account number, full address, and email address on the account? Thank you.

[National Grid MA @nationalgridMA]

@OhhDonnie Hi Donnie - Can you please send us a DM with your full name, address and contact information so that we can take a look at your account? Thanks