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[NatWest @NatWest_Help]

@thy_bird Hi there, I hope you've had a great start to your day! 😊

Can you please DM me with a bit more information and explain what happens when you try to access MyRewards?

Please also include you full name, sort code and post code?

Thanks,
Sam.

[NatWest @NatWest_Help]

@Jonathan1922 Hey there! Thanks for reaching out. I'd love to have a closer look into this for you.
Can you pop us over a DM with a bit more info on what error you are getting?

~Louise https://t.co/BbmcXsMXyM

[NatWest @NatWest_Help]

@kim_towse Good morning Kim.👋 That sounds concerning - sorry to hear this. Please DM us so we can look into this and help get it resolved as quickly as possible.
- Tony

[NatWest @NatWest_Help]

@BigHairyJack Aw thank you so much for the great feedback Jack! We appreciate your nice comments. Have a lovely day 😊 - Hannah

[NatWest @NatWest_Help]

@keithapotter Hey 👋 Sounds like you're having a few issues with 'Mitek'? Can you join us in a DM so we can take a look into things? Please provide your full name, sortcode and postcode.
~Claire 😊 https://t.co/BbmcXsMXyM

[NatWest @NatWest_Help]

@SarahB21171243 Good morning, Thanks for reaching out. The best thing to do would be to speak to our business team so they can have a look into things for you.
If you have a look at the link below it will give you all the ways to contact business team.

🔗https://t.co/5QydUTw20t

Thanks 😊

[NatWest @NatWest_Help]

@Buffstar Hi there, hmm okay I see, can you send me a DM confirming your name and post code and some more details on what's happened? -Erin

[NatWest @NatWest_Help]

@s35ram Hey there! I have responded to your DM 😊 - Hannah

[NatWest @NatWest_Help]

@ken_frost Hi Ken, that sounds frustrating!

Please DM us your full name, postcode and sort code and I’ll take a look 👍

- Nick 😊 https://t.co/BbmcXsMXyM

[NatWest @NatWest_Help]

@sumlalalaye Hi, that sounds really frustrating especially while you're abroad 😟

Please DM me your full name, sort code and postcode so we can check things out for you 👍

- Nick https://t.co/BbmcXsMXyM

[NatWest @NatWest_Help]

@BooksFromNOF Ok I see.

If you are able to try deleting and reinstalling the app this may help resolve the issue.

If not, please could you pop across to us via DM and we can discuss this further ~ Nicole

[NatWest @NatWest_Help]

@BooksFromNOF We would like to help as best we can from this channel but we cannot discuss things in depth publically - Dan

[NatWest @NatWest_Help]

@BooksFromNOF Outside of that, the only other options are trying our international number instead being [phone] or using another channel like webchat or secure messaging within the app.

[NatWest @NatWest_Help]

@BooksFromNOF We won't be able to discuss anything on a public thread I'm afraid but there is a DM in your inbox. As soon as you get a moment to access those we can continue to discuss things from there.

[NatWest @NatWest_Help]

@JD_Drinker Good afternoon Barry, if you could please join me in a DM along with the name, sort code and postcode that would be great and we can discuss this further with you😊- Marie-Lou https://t.co/BbmcXsMXyM

[NatWest @NatWest_Help]

@Aliciasdnud Certainly Alicia! Click the little link in this comment and it'll let you send a DM😊 - Dan https://t.co/BbmcXsMXyM

[NatWest @NatWest_Help]

@BooksFromNOF Ah no, why is that?

If it's easier you can also give us a call on 03457 888 444 -Erin

[NatWest @NatWest_Help]

@TRAXXAS58 Hey, we can see how frustrating that’s been, especially after trying multiple times when your images were clear.

So we can take a closer look and get this sorted for you, drop us a DM and we’ll look further into things for you.
~Rachel🌸 https://t.co/BbmcXsMXyM

[NatWest @NatWest_Help]

@BooksFromNOF I have responded to your DM! - Hannah