Neha

From managing and flying a Boeing-777 to now managing business- All for the love of Travel, Food & Cheese

[Pratik Mehta @tweetpratikm]

@RIMOWA @RIMOWA Awaiting your response to my DM.

[Neha @NehaJunejaM]

@shockwavesonic @tweetpratikm @RIMOWA This @RIMOWA “Pilot Case” is honestly a poorly designed product. Imagine landing and being pulled for a SAFA check- only to struggle with collapsing the telescopic handle just to open the case and access your licenses.
#DesignFail

[Neha @NehaJunejaM]

@rpramodhkumar @tweetpratikm @RIMOWA @LVMH @LewisHamilton I will wait until @LewisHamilton has a problem with his “Pilot Case” and has to contact @RIMOWA for after sales service. Wonder if the after-sales team will give him the same silent treatment or “cookie-cutter��� responses? 🤔 #CustomerServiceFail #Rimowa

[Pratik Mehta @tweetpratikm]

Failed with the telescopic handle extended which basically locked me from opening the case to retrieve my lic’s, company iPad etc etc @RIMOWA #customerservicefail

[Neha @NehaJunejaM]

@rpramodhkumar @tweetpratikm @RIMOWA @LVMH This experience i feel is one-off- just scrolling through @RIMOWA shows multiple customers facing similar issues.
Simply saying “parts not available” and closing the case isn’t acceptable. What about those who bought before 2023. Do they not count as valued customers?

[Neha @NehaJunejaM]

@BoeingBaby @tweetpratikm @RIMOWA @lufthansa Oh wow, that looks rough!
Funny thing is that my @TUMI flight bag from 2014 is still going strong! That’s what I’ve given to @tweetpratikm to use for now. Feels like- the brands that don’t make tall claims are the ones actually lasting a “lifetime” 🤔

[BabyBoeing @BoeingBaby]

@tweetpratikm @RIMOWA @lufthansa @RIMOWA I thought this bag would out live me! Very poor & brittle plastic parts! If parts are not available, how bout a replacement with us paying the difference!

[Neha @NehaJunejaM]

@tweetpratikm @RIMOWA Really surprising to see how @RIMOWA is handling this. If this is the standard of after-sales service- no wonder people are looking for alternate luggage brands. I hope @LVMH takes note of this issue and suggests a resolution.

[Pratik Mehta @tweetpratikm]

As a long-time @RIMOWA user, I’m disappointed.
My Pilot Case handle jammed, making it impossible to open the bag- something that holds essential work items.
I first emailed on June 30, submitted a service request on July 4, and followed up multiple times. Rimowa's only response to my initial service request was that no parts are available, with no alternative solution offered.
Is this how a brand built on durability and service handles after sales support?
📎 Attached:
🖼 Screenshots of their reply
I’m still hoping someone from @RIMOWA will step in and help resolve this reasonably.
#CustomerSupport #Rimowa #PremiumSupport #ServiceMatters

[Itinerary Whisperer @khyatimaloo]

Why settle for a cold, calculating machine to plan your dream vacation? 🤖💔 Get the personalized touch of a human planner who will craft an itinerary that's uniquely YOU! 💁‍♀️ Let us infuse some warmth and heart into your travels! 🌴🌎✈️
https://t.co/xrXi6bh7vh

[Pratik Mehta @tweetpratikm]

B-Roll #UK202D #vistara #airbus #a321Neo #lifeontheramp #cfm #leap1a #letsgohome

[Neha @NehaJunejaM]

@tweetpratikm @airvistara Wow, Pooja and Brian are absolute superstars! Hats off for going above and beyond to ensure everyone's safety and comfort. What an incredible team effort! 👏✈️ #TeamWorkMakesTheDreamWork @airvistara

[Pratik Mehta @tweetpratikm]

A huge shout out to the vistara Station manager Pooja Shetty and Duty manager Brian who worked through the night and made sure the passengers and crew were well taken cared off… Brian never left the airport. Pooja managed to book us the most unconventional layover hotel the Queen Elizabeth 2, a ship which had been converted into a hotel and Brian managed to flag down 2 hilux pick up trucks which took us through flooded roads. Without the help of these 2 professionals we would have been stuck in our aircraft like crew of other airlines. Fuel uplift 11.7tons with a flying time of 2hrs 28mins. It’s go home leg!! #UK202D #vistara #airbus #a321Neo #lifeontheramp #cfm #leap1a #letsgohome #crewlife

[Pratik Mehta @tweetpratikm]

C-Roll #UK202D #vistara #airbus #a321Neo #lifeontheramp #cfm #leap1a #letsgohome

[Neha @NehaJunejaM]

@tweetpratikm This sure sounds like a challenging day. Kudos to you for recognizing the efforts of the ATC, ground staff and crew, whose hard work during such challenging times often goes unnoticed. You got lucky with a dream team…
@airvistara

[Pratik Mehta @tweetpratikm]

It’s been a long and eventful day today…hats off to the Dubai controllers for managing the airspace..we got lucky with a small break in the weather… 2 mins after our landing the airport shut operations …my crew set was exceptional… especially taking care of our passengers who had to wait almost 3 hours in the aircraft post touching down as all movement of aircraft and ground vehicles came to a stop. Unfortunately due to the terminal being partially flooded bringing pax to the aircraft became a logistical nightmare, which resulted in an unscheduled night halt for us!!! #dubai #crew #nighthalt #lifeontheramp #dxbatc

[Oberoi International School @oismumbai]

OIS champions shine at the O’pen Skiff Indian National Sailing Championship! Zahaan Hemrajani (Gold) - OIS OGC, Neev Mehta (Silver) - OIS JVLR, Naksh Mehta (Silver) - OIS JVLR & Deeyan Baid (Bronze) - OIS JVLR have conquered the waves in their respective age categories.

[Pratik Mehta @tweetpratikm]

Spent Day 1 of 2024 with the men and women controlling traffic at one of the world’s busiest single runway airport Always a treat for the boys!! These ATCO’s are a lovely bunch of people keeping the skies and airport safe 🫶!!! #mumbai #ATC #ATCtower #family #happy2024

[Ministry of Food Processing Industries @MOFPI_GOI]

#MOFPI signed the Memorandum of Understanding (MoU) with @DairyCraft at mega food event @worldfoodindia.

#WorldFoodIndia2023 #WFI2023 #FoodProcessing #FoodEvent #SustainableFood #IYM2023
#ProcessingForProsperity

[Ministry of Food Processing Industries @MOFPI_GOI]

खाद्य प्रसंस्करण उद्योग मंत्रालय ने मेगा फूड इवेंट @worldfoodindia के दौरान @DairyCraft के साथ समझौता ज्ञापन (MoU) पर किए हस्ताक्षर..

#WorldFoodIndia2023 #WFI2023 #FoodProcessing #FoodEvent #SustainableFood #IYM2023
#ProcessingForProsperity